12 Assessing and managing risk

Chapter aims

To develop understanding of risk assessment

To identify skills and approaches to support effective risk assessment and management

To develop understanding of positive risk taking

To critically analyse risk in mental health practice

To identify opportunities to and participate in risk assessment in mental health practice

Introduction

This chapter examines approaches that underpin risk assessment in contemporary mental health settings. It considers the skills that support good practice in risk assessment and management for mental health nurses and supports you to identify how you may learn about risk and contribute to risk assessment and management.

Risk assessment and management

Assessing and managing risk is an important skill within contemporary mental health nursing practice. Working with risk is a key feature of mental health policy (Department of Health (DH) 1999, DH 2006). It involves recognising, responding to and working with individuals to manage their own level of risk (DH 2004). It can also involve enabling people to take risks to work towards their recovery. This chapter examines risk in the context of mental health nursing practice and uses a scenario to help you explore this critically.

Risks in relation to mental health

Risk is most commonly understood in relation to the risks posed by people with mental health problems, either to themselves through self-harm, neglect or suicide or to others through violence. Identifying and assessing such risk is supported by a variety of risk assessment tools (examined briefly under the actuarial approach below). Within modern mental health services, professionals can often feel that their clinical abilities are judged by their ability to control and manage risk (Repper & Perkins 2003). This reflects the significant role risk has come to occupy within services. In order to understand this fully, it is important to consider the social and historical position of the concept of risk.

image Reflection point

Think about the journey that you took to get to placement. Make a list of the risks that were present on that journey. It may help you to identify the following:

1. What were the potential threats or dangers?

2. How were these avoided?

While making this list, also have a think about any risks you took. It may help you to identify:

1. Were there any hazards that you overcame with a beneficial outcome?

After you have made a list, try and identify what skills you used to assess what risks you identified. Were some of the risks bigger or seen as more dangerous?

This exercise helps to identify that risk is part of everyday life for everyone (an issue that can be lost in the focus on risk in mental health practice). It also identifies and uses some skills which may inform your approach to risk assessment in mental health practice. This will be revisited in activities later in the chapter.

Following the advent of community care, people with mental health problems were more present within the community. Chapter 2 recognised that public perception of people with mental health problems is often lacking in understanding. Community care further highlighted this perception towards mental illness. This was exacerbated by a number of high-profile incidents of violence perpetrated by people with mental health problems. The manner in which the media reported such incidents has been identified as perpetuating a link between violence and mental illness (Paterson & Stark 2001). This culminated in a situation where the government, media and sections of the public perceived care in the community had failed.

Following these incidents the government introduced the need to conduct an inquiry into homicides committed by someone who has been diagnosed with mental health problems. This has been criticised as further perpetuating a stereotype linking violence with mental illness. Taylor and Gunn (1999) analysed homicide statistics between 1957 and 1995 (during a growth in community care) and found that the rate of homicides committed by people with mental health problems remained stable while the overall murder rate rose. Marsden's (2006) analysis of homicides committed by people with severe mental illness showed that these accounted for less than half a per cent of all homicides in England and Wales. This is not to deny the tragedy that each one of these statistics represents. However, it is important to critically explore where the culture of risk assessment and management in mental health arises from.

It is within this context that Care Programme Approach policy was developed, the government announced a review of the Mental Health Act and risk assessment was incorporated into mental Care Programme Approach policy. This has been perceived as fulfilling an agenda to increase surveillance and monitoring in the community (Morrall & Muir-Cochrane 2002).

A number of authors also point to the changing nature of risk within wider society. Beck (1992) suggests that we now all live in a ‘risk’ society in which risks are global and as a society we become pre-occupied with achieving safety and managing risk. Lupton (1999) also highlights how the meaning of risk has changed from previously being associated with opportunity and chance to being dominated by a view of safety and control.

image Activity

During your mental health placement, talk with a range of mental health professionals, exploring what their views are regarding risk assessment and management in mental health services. This may be developed into a question and answer discussion or reflective piece for your practice portfolio.

For some mental health professionals the dominance of risk and concern with a perceived link between violence and mental illness has contributed to a culture of blame in mental health services. Practitioners fear that the consequences of their actions may result in a tragic event for which they are held to blame. This can contribute to defensive practice in which decisions are made based upon this fear and an avoidance of situations where people may be exposed to being able to take chances. At best this can lead to hindering the recovery journey and at worst it can lead to unnecessary deprivation of liberty and compromise of personal autonomy. The following discussion explores effective risk assessment and management and considers how this can be conducted to attempt to avoid defensive practice.

Risks to people with mental health problems

It has been highlighted that risk of violence and risk of suicide are important areas for the assessment of risk. However, these are often focused on at the expense of other risks that service users are commonly exposed to. People with mental health problems are at greater risk of poverty and unemployment than other sectors of the population (Office of the Deputy Prime Minister 2004).

image Activity

Identify a service user you have been working with on placement. Think about some of the risks that they have been exposed to during their use of services. You might want to think about the following:

1. Are they taking any medication? What are the short- or long-term side effects of this medication? (See the British National Formulary or BNF online for further information.)

2. What might be some of the potential risks of someone being in an in-patient environment with other people who are highly distressed?

3. What other treatments have they received which may have caused detrimental effects?

4. How have others responded to them as a result of their use of services? (Ch. 2 will provide some hints about the potential impact of this.)

If you are working closely with an individual and have established a therapeutic relationship, these negative impacts of using services might be an issue that you want to talk through with them. This could also inform a reflective discussion.

There are potential risks posed in terms of social isolation, exploitation and risks posed by other service users and staff. Muir-Cochrane (2006) also examines the risk factors linked with developing physical health problems, particularly associated with schizophrenia. Chapter 2 highlighted that certain physical conditions are more common in people with mental health problems, representing increased risk to optimum physical health. There are also risks that are created by using mental health services; these are known as iatrogenic risks. The most common iatrogenic risks are the side effects and physical conditions, such as tardive dyskinesia, that may result from taking psychiatric medication. This highlights that the potential for risks associated with the experience of mental health problems are many and varied. It also recognises the need to examine the risks that the service user may be exposed to, which may fall outside the common factors highlighted in standardised risk assessment tools.

Risk assessment

Risk assessment has been defined as an examination of the context and the details of past risk incidents in the light of current circumstances. It entails the collection of information used to establish the likely occurrence of a future event and the impact and consequences of that event in terms of harms and benefits (Morgan 1998). In this respect there are two key aspects of the risk assessment process: identifying the potential consequences (the actions) and the potential likelihood of those consequences. It is important to bear in mind that risk can never be eliminated and it is very difficult to create accurate predictions for individuals (Royal College of Psychiatrists 2008). However, there is potential for practitioners and services to work in a way that helps to reduce the potential for risk.

There are two common types of risk assessment: actuarial and clinical. Actuarial approaches to risk assessment are based on statistical population information that is developed from research. They use this statistical information to make predictions in accordance with rules which are fixed (Buchanan 1999, Doyle & Dolan 2002). Risk assessment tools in mental health employ some actuarial measures. These include identifying issues such as unemployment and previous episodes of self-harm as risk factors for suicide, as population data suggest that these experiences are more common in people who have committed suicide.

image Activity

Review the risk assessment tools that are used in your practice area. Can you identify any information in the assessments that you think may be based on an actuarial approach to risk assessment? The evidence base for different risk assessment tools is quite varied. However some, in particular those aiming to assess risk of violence, have been researched. Conduct a literature search to identify what evidence there is for the risk assessment tools used in your practice setting. This can support you with linking evidence and practice.

Clinical risk assessment refers to the more informal judgements that clinicians make. Assessment of risk is based on the clinician's understanding of the individual, their circumstances and relationships. The professional is able to respond flexibly to this understanding; for Doctor (2004) this involves engaging in the inner world of service users.

Risk assessment is a dynamic process which most commonly makes use of both clinical and actuarial approaches to inform judgements about the level and nature of risk. There are no risk assessment tools that have been standardised nationally though some have been validated through research. The Royal College of Psychiatrists (2008) has called for better evidence to support the development of tools to aid practitioners in the assessment of risk. It is therefore important to familiarise yourself with the risk assessment tools used within your clinical placement setting.

The usefulness of risk assessment for the mental health nurse is in its attempt to understand behaviour associated with risk. In this respect, risk assessment becomes an assessment of a current situation rather than an accurate predictor of a future event. Factors that may be taken into consideration in understanding behaviour associated with a risk include the following:

Situational factors which may trigger or exacerbate risk behaviours.

How key factors interact over time.

The motivations behind behaviours.

The consideration of context and environment.

A need to include assessment of risks to the individual.

Developing this assessment helps to identify whether risks are high, medium or low and therefore informs the development of a risk management plan.

image Case history

You arrive on shift and go around to say hello to the people on the ward. You find Zara in her room and she has a cut on each wrist. Zara was admitted last night and she is 20 years old. In handover you were told Zara has been displaying ‘sexually disinhibited’ behaviour. In the weeks before her admission she had been thrown out by her boyfriend and has been bunking in with friends since. Zara has been given a diagnosis of bipolar disorder. She had contact with adolescent services in the past. She has scars on her arm which you think might be from previous self-harm attempts. Zara's wounds are dressed and your mentor has spent some time talking with her. Your mentor asks you to help complete a risk assessment for Zara.

image Reflection point

1. What potential risks are there for Zara?

2. What known risk factors are there for Zara?

3. What, if any, further information do you think you would need to complete a risk assessment?

4. What coping strategies, strengths and resources might Zara have based on the information given here?

5. Would you assess Zara as high, medium or low risk? In relation to what behaviour? What has informed your choice?

The learning and reflections you have conducted in this exercise could help you contribute to risk assessment in the practice setting. Discuss with your mentor the factors that you have identified here and how you may contribute to a risk assessment of someone you are working with in your placement area. Following this exercise, identify any further areas of learning you need in order to develop your skills in this area.

Risk management

Good quality risk assessment is important for managing risk (Royal College of Psychiatrists 2008). Risk management entails the development of plans that identify responsibilities and actions (Morgan 2000). These plans may be aiming to support, minimise or respond to behaviours associated with risk. Similar to any other plan within mental health services, there should be a date for review and evaluation of the plan. Risk management incorporates the decision-making process in which decisions are made based on knowledge of the evidence, of service users and their social context, of the service users’ own experiences and the professionals’ clinical judgement (DH 2007). This underpins the varied resources that are drawn upon in order to make decisions within health care and acknowledges that this is necessary to attempt to build an understanding of the complex factors that influence an individual's behaviour and use these to inform management. Risk is a changing concept and it is important to recognise that by helping to decrease some risks, others may increase. For example:

Increasing medication dosage in an attempt to prevent a relapse may increase the risk of side effects from that medication.

Placing someone on high observations may reduce the risk of self-harm but increase the risk that they may feel paranoid or disengage from working with practitioners.

image Activity

Using the Case History on page 181 or using a risk assessment you have contributed to in your practice, consider:

1. Have there been any changes in the level of risk from when the assessment was previously completed?

2. If there have been changes, what has contributed to them? If there have been no changes, what has contributed to this?

Have a think about the different options for how the service might respond. You might want to think about the costs and benefits of each of these options. Remember, as a qualified professional you will not be making these decisions in isolation and would discuss them with the multidisciplinary team, service user and, where they are involved, their carers.

Multidisciplinary team working

Inquiries into homicides have consistently highlighted problems with communication within and across teams. Multidisciplinary team working enables the sharing of information and a more holistic picture of the situation to be established. It is also important to promote clarity within the planning process to help ensure each member is clear about their roles and responsibilities. It enables professionals to share expertise and can help challenge the culture of blame as decisions are made as a team. Developing risk assessment and management as a team also allows individual practitioners to listen to different perspectives and gain support for the challenges of working with risk in complex situations.

Collaboration with the service user

This involves considering the individual's perspective on their level of risk and the triggers and coping strategies in relation to this. Lagan and Lindow's (2004) research highlights that many service users want support to help minimise the potential for them to act in ways that might put others at risk.

Collaboration also creates space for service users to identify the areas that they feel pose a risk which may have been overlooked by professionals (such as the impact of medication or disempowerment through the mental health system) and ensures that plans also deal with these areas. Discussing potential risks needs to be sensitively handled and timing can be important. Collaboration is essential but collaborative risk assessment should be part of the therapeutic relationship to ensure that these issues can be discussed openly and people feel supported to address and develop responses to the identification of risks.

image Activity

Think about risk assessments that you have been involved in. If you are in the early stages of your course or you have not had the opportunity to contribute to a risk assessment, have a look at a risk assessment completed by a registered nurse. Explore how the service user has been involved in the risk assessment process. As the section above highlights, this can be a challenging and complex area to promote collaboration. This may also be an issue you want to discuss with your mentor.

Collaboration with family and carers where involved

Often those closest to the service user are able to observe most clearly the changes in that person's situation and behaviour. They are the people who tend to be the most likely victims of violent behaviour, should that arise. Marsden (2006) highlights that collaborating effectively with carers also involves reviewing management plans following the expression of concern on the part of carers and families. However, he also highlights how complex this issue can be. Within some families, antisocial behaviour is a norm and family situations can contribute to risk-associated actions. In relation to positive risk taking (see section below), families may find it difficult to support a service user to take chances for fear that their loved one may be being set up to fail and that they could be left to pick up the pieces.

Recognising individual strengths and resources

Working with individuals’ strengths and resources within risk assessment is a central aspect of understanding risk (Royal College of Psychiatrists 2008). It is as important to explore the resources that help individuals cope with their distressing experiences and difficult circumstances as it is to identify the factors that are likely to trigger risks. This should help to support an individual's journey to recovery and promote greater understanding of the individual and their behaviour.

Positive risk taking

The central role that risk occupies within mental health practice coupled with the concerns regarding the potential for defensive practice have contributed to a call for a broader conceptualisation and approach to risk. Therapeutic or positive risk taking redefines risk to recognise the potential for benefits, opportunities and growth to occur as a result of taking a risk. Positive risk taking acknowledges that there are times when we should support people to take a risk in order to help them reach their goals and work towards recovery. Taking risks is what enables anyone to achieve in life and learn from their mistakes. Starting a new relationship, going for a job interview and taking a driving test all involve taking a risk which may succeed and pay off, but may also result in a loss from which we can often learn and develop ways of coping when supported with this process. Positive risk taking involves working with individuals to identify the courses of action they have available and supporting them to make decisions. In order to make choices, sharing information and examining the potential costs and benefits are important. Positive risk taking incorporates many choices an individual can make. Positive risk taking in practice might result in the following:

Reducing or coming off psychiatric medication.

Reducing levels of support.

Starting a job.

Moving to independent living following ongoing housing support.

Taking a holiday.

Developing a plan with someone around how to self-harm in the safest way possible.

Promoting positive risk taking involves many of the same approaches that contribute to effective risk assessment of known risks or perceived risk behaviours, such as therapeutic relationships with service users and their families, working as part of a team and developing relapse signatures and contingency plans. In addition, positive risk taking may be promoted through the following (Morgan 1998, 2000):

Creative thinking.

Exploring an individual's resources and past achievements.

Working with service users to identify their limitations and abilities.

Considering what resources are available in the community.

Providing available and immediate support.

Considering short-term increased risks in terms of long-term gains.

Positive risk taking has achieved support within more recent policy such as the ten essential shared capabilities (see Ch. 3) and the Department of Health's guide to best practice in risk assessment and management (DH 2007). These guidelines suggest that, in order to support positive risk taking, effective team working and clear documented plans are important (DH 2007). Team working and accessing supervision can be important for mental health nurses to gain support for enabling people to take therapeutic risks. An example can be seen in the following reflective learning exercise.

This chapter has provided an overview of risk assessment, management and therapeutic risk taking in contemporary mental health nursing practice. It has examined the significance of risk in relation to mental health services and suggested that this needs to be considered critically in relation to the social circumstances that have contributed to the situation. As mental health practitioners, it is important to situate an understanding of risk within the individual relationship that is developed with service users and to recognise the broader nature of risks that service users are exposed to.

image Case history

Therapeutic risk taking

Mary wants to return to work; she tells you she is bored and would like something to do during the day. Mary is also building up debts and identifies work as a way of helping her with her finances. Mary continues to struggle with her obsessive thoughts which lead her to conduct cleaning rituals taking 90 minutes when she first gets up. Mary also has difficulties with her low mood and has a disturbed sleep pattern; she currently gets up at midday. You have been working with Mary on promoting healthy sleep and, during one-to-one sessions have developed a therapeutic relationship leading to Mary opening up about her obsessive thoughts. However, this has had limited impact on routines and waking time at this point. You explore the available options for work experience placements that would enable Mary to develop her CV, and have identified an opportunity to work in kennels which reflects her interests. However, you are concerned that she will not be able to arrive for the required start time.

image Reflection point

1. What are your options for how you would proceed?

2. What course of action would support a positive risk taking approach?

3. What plans would you consider developing to support this course of action?

4. Reflecting on this exercise, what, if any, are your reservations about supporting positive risk taking? What do these represent?

image Reflection point

Consider some of the service users you have been working with in practice. Can you identify any situations in which you think you and/or the team have taken positive risks with that person. In a reflective piece, consider what the impact of these positive risks was? What helped or hindered the process? How did you feel participating in this process?

References

Beck U. Risk society: towards a new modernity. London: Sage; 1992.

Buchanan A. Risk and dangerousness. Psychological Medicine. 1999;29:465–473.

Department of Health. National service framework for mental health: modern standards and service models. London: HMSO; 1999.

Department of Health. Essential shared capabilities: a framework for the whole of the mental health workforce. London: HMSO; 2004.

Department of Health. From values to action: the Chief Nursing Officer's review of mental health nursing. London: HMSO; 2006.

Department of Health. Best practice in managing risk: principles and evidence for best practice in the assessment and management of risk to self and others in mental health services. London: HMSO; 2007.

Doctor R. Psychodynamic lessons in risk assessment and management. Advances in Psychiatric Treatment. 2004;10:267–276.

Doyle M., Dolan M. Violence risk assessment: combining actuarial and clinical information to structure clinical judgements for the formulation and management of risk. Journal of Psychiatric and Mental Health Nursing. 2002;9(6):649–657.

Lagan J., Lindow V. Living with risk: mental health service user involvement in risk assessment and management. Bristol: Policy Press; 2004.

Lupton D. Risk (key ideas). London: Routledge; 1999.

Marsden T. Review of homicides by patients with severe mental illness. London: Imperial College; 2006.

Morgan S. Assessing and managing risk: a training pack for practitioners and managers of comprehensive mental health services. Brighton: Pavilion; 1998.

Morgan S. Clinical risk management: a clinical tool and practitioner manual. London: The Sainsbury Centre for Mental Health; 2000.

Morrall P., Muir-Cochrane E. Naked social control: seclusion and psychiatric nursing in post-liberal society. Australian e-journal for the Advancement of Mental Health. 2002;1(2):2–12.

Muir-Cochrane E. Medical co-morbidity risk factors and barriers to care for people with schizophrenia. Journal of Psychiatric and Mental Health Nursing. 2006;13:447–452.

Office of the Deputy Prime Minister. Social exclusion unit report. London: ODPM; 2004.

Paterson B., Stark. Social policy and mental illness in England in the 1990s: violence, moral panic and critical discourse. Journal of Psychiatric and Mental Health Nursing. 2001;8:257–267.

Repper J., Perkins R. Social inclusion and recovery. Edinburgh: Baillière Tindall; 2003.

Royal College of Psychiatrists. Rethinking risk to others in mental health services. London: Royal College of Psychiatrists; 2008.

Taylor P., Gunn J. Homicides by people with mental illness; myth and reality. British Journal of Psychiatry. 1999;174(9):14.

Further reading

Department of Health. Best practice in managing risk: principles and evidence for best practice in the assessment and management of risk to self and others in mental health services. London: HMSO; 2007.

Felton A., Bertram G. Positive risk taking: a framework for practice. In: Stickley T., Bassett T. Learning about mental health practice. Chichester: Wiley, 2008.

Lagan J., Lindow V. Living with risk: mental health service user involvement in risk assessment and management. Bristol: Policy Press; 2004.

Websites

Website produced by Steve Morgan who has developed a number of resources for positive risk taking, http://practicebasedevidence.squarespace.com (accessed June 2011).