Chapter 27

Patient Safety

Objectives

• Discuss the importance of consensus standards for public reporting of patient safety events.

• Describe environmental hazards that pose risks to a person’s safety.

• Discuss methods to reduce physical hazards and the transmission of pathogens.

• Discuss the specific risks to safety related to developmental age.

• Identify the factors to assess when a patient is in restraints.

• Describe the four categories of safety risks in a health care agency.

• Describe assessment activities designed to identify patients’ physical, psychosocial, and cognitive status as it pertains to their safety.

• Identify relevant nursing diagnoses associated with risks to safety.

• Develop a nursing care plan for patients whose safety is threatened.

• Describe nursing interventions specific to a patients’ age for reducing risk of falls, fires, poisonings, and electrical hazards.

• Define the knowledge, skills, and attitudes necessary to promote safety in a health care setting.

Key Terms

Aura, p. 387

Food and Drug Administration (FDA), p. 366

Immunization, p. 367

Pathogen, p. 367

Poison, p. 367

Pollutant, p. 368

Restraint, p. 384

Seizure, p. 387

Seizure precautions, p. 387

Status epilepticus, p. 387

image

http://evolve.elsevier.com/Potter/fundamentals/

• Review Questions

• Video Clips

• Concept Map Creator

• Case Study with Questions

• Skills Performance Checklists

• Audio Glossary

• Interactive Learning Activities

• Key Term Flashcards

• Content Updates

Safety, often defined as freedom from psychological and physical injury, is a basic human need. Health care provided in a safe manner and a safe community environment is essential for a patient’s survival and well-being. A safe environment reduces the risk for illness and injury and helps to contain the cost of health care by preventing extended lengths of treatment and/or hospitalization, improving or maintaining a patient’s functional status, and increasing the patient’s sense of well-being. The Institute of Medicine’s report To Err Is Human: Building a Safer Health System (2000) was a pivotal publication that brought patient safety to the forefront of health care in the United States. This report indicated that 44,000 to 98,000 people die each year as a result of preventable medical errors. In an effort to improve patient safety, many organizations have become devoted to developing and monitoring key health care safety initiatives and providing information to health care organizations and the public. Health care organizations foster a patient-centered safety culture by continually focusing on performance improvement endeavors, risk management findings, and safety reports; providing current reliable technology; integrating evidence-based practice into procedures; designing a safe work environment and atmosphere; and providing continuing education and access to appropriate resources for staff (Box 27-1). As part of the health care team, the nurse has the professional responsibility to be engaged in activities that support a patient-centered safety culture. Considerable emphasis has also been placed on improving the education of student nurses so they become more competent in promoting safe health care practices. The Quality and Safety Education for Nurses (QSEN) project was developed to meet the challenge of preparing future nurses who will have the knowledge, skills, and attitudes necessary to continuously improve the quality and safety of the health care systems within which they work (QSEN, 2011). The QSEN safety competency for a nurse is defined as “Minimizes risk of harm to patients and providers through both system effectiveness and individual performance.” As a nurse you are responsible for incorporating critical thinking skills when using the nursing process, assessing each patient and his or her environment for hazards that threaten safety, and planning and intervening appropriately to maintain a safe environment. By doing this, you become a provider of safe acute, restorative, and continuing care and an active participant in health promotion.

Box 27-1   Resources Related to Safety and Safety Initiatives

• The Joint Commission http://www.jointcommission.org/PatientSafety

• The Agency for Healthcare Research and Quality http://www.psnet.ahrq.gov/

• The Institute for Healthcare Improvement http://www.ihi.org/ihi

• The U.S. Department of Veterans Affairs http://www.patientsafety.gov

• Centers for Medicare and Medicaid Services http://www.cms.gov

• Quality Improvement Organization Support Center http://www.qualitynet.org

• ECRI Institute http://www.ecri.org

• U.S. Department of Health and Human Services http://www.hospitalcompare.hhs.gov

Scientific Knowledge Base

Environmental Safety

A patient’s environment includes all of the many physical and psychosocial factors that influence or affect the life and survival of that patient. This broad definition of environment crosses the continuum of care for settings in which the nurse and patient interact such as the hospital, long-term care facility, clinic, community center, school, and home. A safe environment protects the staff as well, allowing them to function optimally. Vulnerable groups who often require help in achieving a safe environment include infants, children, older adults, the ill, the physically and mentally disabled, the illiterate, and the poor. A safe environment includes meeting basic needs, reducing physical hazards and the transmission of pathogens, and controlling pollution.

Basic Needs

Physiological needs, including the need for sufficient oxygen, nutrition, and optimum temperature, influence a person’s safety. According to Maslow’s hierarchy of needs, these basic needs must be met before physical and psychological safety and security can be addressed (see Chapter 6).

Oxygen: Supplemental oxygen is sometimes required to meet a person’s oxygenation needs. Oxygen is not flammable, but fire needs oxygen to start and to keep burning. When more oxygen is in the air, a fire burns hotter and faster. Strict codes regulate the use and storage of medical oxygen in health care facilities. This is not necessarily true in the home environment. Hospital emergency departments see approximately 1190 thermal burns per year caused by ignitions associated with home medical oxygen (National Fire Protection Association, 2008). Smoking is by far the leading cause of burns, reported fires, deaths, and injuries involving home medical oxygen.

Be aware of factors in a patient’s environment that decrease the amount of available oxygen. A common environmental hazard in the home is an improperly functioning heating system. A furnace, stove, or fireplace that is not properly vented introduces carbon monoxide into the environment. Carbon monoxide affects a person’s oxygenation by binding with hemoglobin, preventing the formation of oxyhemoglobin and thus reducing the supply of oxygen delivered to tissues (see Chapter 40). Low concentrations cause nausea, dizziness, headache, and fatigue. Very high concentrations cause death after 1 to 3 minutes of exposure (National Fire Protection Association, 2010a).

Nutrition: Meeting nutritional needs adequately and safely requires environmental controls and knowledge (see Chapter 44). Health care facilities and restaurants are required to meet State Board of Health regulations. To protect consumers, commercially processed and packaged foods are subject to Food and Drug Administration (FDA) regulations. The FDA is a federal agency responsible for the enforcement of federal regulations regarding the manufacture, processing, and distribution of foods, drugs, and cosmetics to protect consumers against the sale of impure or dangerous substances. Although food supply in the United States is one of the safest in the world, each year about 76 million illnesses occur, more than 300,000 persons are hospitalized, and 5,000 die from foodborne illness (Centers for Disease Control and Prevention, 2009). Groups at the highest risk are children, pregnant women, older adults, and people with compromised immune systems. Foods that are inadequately prepared or stored or subject to unsanitary conditions increase the patient’s risk for infections and food poisoning.

Temperature: A person’s comfort zone is usually between 18.3° and 23.9° C (65° and 75° F). Temperature extremes that frequently occur during the winter and summer affect comfort, productivity, and safety. Exposure to severe cold for prolonged periods causes frostbite and accidental hypothermia. Frostbite occurs when a surface area of the skin freezes as a result of exposure to extremely cold temperatures. Hypothermia occurs when the core body temperature is 35° C (95° F) or below. Older adults, the young, patients with cardiovascular conditions, patients who have ingested drugs or alcohol in excess, and people who are homeless are at high risk for hypothermia. Exposure to extreme heat changes the electrolyte balance of the body and raises the core body temperature, resulting in heatstroke or heat exhaustion. Chronically ill patients, older adults, and infants are at greatest risk for injury from extreme heat. These patients need to avoid extremely hot, humid environments (see Chapter 29).

Physical Hazards

On average 33.5 million injuries take place each year, with the majority occurring inside or outside of the home (Centers for Disease Control and Prevention, 2010a). Physical hazards in the environment threaten a person’s safety and often result in physical or psychological injury or death. Unintentional injuries are the fifth leading cause of death for Americans of all ages (National Center for Injury Prevention, 2010a). Motor vehicle accidents are the leading cause, followed by poisonings and falls. Additional hazards consist of fire and disasters. A nurse plays a role in educating patients about common safety hazards and how to prevent injury while placing emphasis on hazards to which patients are more vulnerable.

Motor Vehicle Accidents: Vehicle design and equipment such as seat belts, air bags, and laminated windshields (remain in one piece when impacted) have improved safety for vehicle occupants. State specific laws relating to young driver licensing, safety belt use, child restraint use, and motorcycle helmets exist for protection. Child safety seats and booster seats appropriate for the child’s age and weight and the type of car need to be used (Fig. 27-1). The American Academy of Pediatrics (2011) recommends that all infants and toddlers ride in the back seat with a rear-facing car safety seat until they are 2 years of age or they reach the highest weight or height allowed by the manufacturer of the car safety seat. The website of the Academy, Healthy Children, http://www.aap.org/healthtopics/carseatsafety.cfm, has information for children of all ages and the type of safety seat to use. The back seat of a car is the safest part of the vehicle in the event of a crash and prevents injury from deployment of passenger and side air bags. According to the Centers for Disease Control and Prevention (2010b), the risk of motor vehicle accidents is higher among 16- to 19-year-old drivers than any other age-group. Teens are more likely to underestimate dangerous situations or not be able to recognize hazardous situations, speed and allow shorter headways, ride with intoxicated drivers, and drive after using alcohol and drugs. Teens also have the lowest rate of seat belt use. Older drivers are keeping their licenses longer and driving more miles than in the past. Per mile traveled, fatal crash rates increase starting at age 75 and increase markedly after age 80 (Insurance Institute for Highway Safety, 2008). An older adult is not always able to quickly observe situations in which an accident is likely to occur. Decreased hearing acuity alters the ability to hear emergency vehicle sirens or vehicle horns. Because of decreased nervous system response, older adults are unable to react as quickly as they once could to avoid an accident. A decline in these skills accounts for the most common types of accidents, including right-of-way and turning accidents.

image

FIG. 27-1 Infant car seat. (Courtesy Brian and Mayannyn Sallee, Las Vegas, Nevada.)

Poison: A poison is any substance that impairs health or destroys life when ingested, inhaled, or absorbed by the body. Almost any substance is poisonous if too much is taken. Sources in a person’s home include drugs, medicines, other solid and liquid substances, and gases and vapors. Poisons often impair the function of every major organ system. Health care providers are at risk from chemicals such as toxic cleaning agents. In the home accidental poisoning is a greater risk for toddlers, preschoolers, and young school-age children, who often ingest household cleaning solutions, medications, or personal hygiene products. Emergency treatment is necessary when a person ingests a poisonous substance or comes in contact with a chemical that is absorbed through the skin. In 2008 more than 2000 people a day were seen in emergency departments after a poison incident (Centers for Disease Control and Prevention, 2010c). Specific antidotes or treatments are available only for some types of poisons. A poison control center is the best resource for patients and parents needing information about the treatment of an accidental poisoning.

Although lead has not been used in house paint or plumbing materials since the U.S. Consumer Product Safety Commission banned it in 1978, older homes in poorer communities continue to contain high lead levels. Soil and water systems are sometimes contaminated. Poisoning occurs from swallowing or inhaling lead. Fetuses, infants, and children are more vulnerable to lead poisoning than adults because their bodies absorb lead more easily and small children are more sensitive to the damaging effects of lead. Exposure to excessive levels of lead affects a child’s growth or causes learning and behavioral problems and brain and kidney damage (Agency for Toxic Substances and Disease Registry, 2010).

Falls: Falls are a major public health problem. Among adults 64 years and older, falls are the leading cause of unintentional death (Centers for Disease Control and Prevention, 2010a). Numerous factors increase the risk of falls, including a history of falling, being age 65 or over, reduced vision, orthostatic hypotension, gait and balance problems, urinary incontinence, use of walking aids, and the effects of various medications (e.g., anticonvulsants, hypnotics, sedatives, certain analgesics) (Deandrea et al., 2010). Common physical hazards that lead to falls include inadequate lighting, barriers along normal walking paths and stairways, and a lack of safety devices in the home. Often a fall leads to serious injury such as fractures or internal bleeding. Patients most at risk for injury are those with bleeding tendencies resulting from disease or medical treatments and osteoporosis. Injuries frequently result from accidental contact with objects on stairs, floors, bedside tables, closet shelves, refrigerator tops, and bookshelves. Children fall from anywhere (i.e., trees, wall/fences, playground equipment, furniture, and moving objects such as skateboards and bicycles). Forces from falls lead to injury with variable severity, depending on the height of the fall, body position on impact, and impact surface.

Fire: A total of 386,500 home fires were reported in the United States in 2008, resulting in 2,755 deaths and 13,160 injuries (National Fire Protection Association, 2010b). The leading cause of fire-related death is careless smoking, especially when people smoke in bed at home. The improper use of cooking equipment and appliances, particularly stoves, is the main source for in-home fires and fire injuries. Smoke detectors and carbon monoxide detectors need to be placed strategically throughout a home. Multipurpose fire extinguishers need to be near the kitchen and any workshop areas.

Disasters: When they strike, natural disasters such as floods, tsunamis, hurricanes, tornadoes, and wildfires are a major cause of death and injury. These types of disasters result in death and leave many people homeless. Every year millions of Americans face disaster and its terrifying consequences (FEMA, 2010). Bioterrorism is another cause of disaster. Threats of this type come in the form of biological, chemical, and radiological attacks. Bioterrorism, or the use of biological agents to create fear and threat, is the most likely form of a terrorist attack to occur. Although terrorists could use any agent, health officials are most concerned with biological agents such as anthrax, smallpox, pneumonic plague, botulism, tularemia, and viral hemorrhagic fevers (American Medical Association, 2010).

Transmission of Pathogens

Pathogens and parasites pose a threat to patient safety (see Chapter 28). A pathogen is any microorganism capable of producing an illness. The most common means of transmission of pathogens is by the hands. For example, if an individual infected with hepatitis A does not wash his or her hands thoroughly after having a bowel movement, the risk for transmitting the disease during food preparation is great. One of the most effective methods for limiting the transmission of pathogens is the medically aseptic practice of hand hygiene (see Chapter 28). The human immunodeficiency virus (HIV), the pathogen that causes acquired immunodeficiency syndrome (AIDS), and the hepatitis B virus are transmitted through blood and other select body fluids. High-risk behaviors that include sexual contact and drug use are common risk factors for HIV. People who abuse drugs often share syringes and needles, which increase the risk of acquiring these viruses. Some states and many nonprofit organizations fund syringe exchange programs as a means to slow down the spread of infectious diseases obtained through needle sharing (Coalition for Safe Community Needle Disposal, 2010).

Immunization also reduces, and in some cases prevents, the transmission of disease from person to person. Individuals acquire active immunity by an injection of a small amount of attenuated (weakened) or dead organisms or modified toxins from the organism (toxoids) into the body. Passive immunity occurs when antibodies produced by other persons or animals are introduced into a person’s bloodstream for protection against a pathogen.

Insects and rodents often carry pathogens. For example, some mosquitoes are carriers of malaria and West Nile virus. Rats and mice carry rat-bite fever. Uncontrolled mosquito and rodent populations increase the risk for these diseases. People living at the poverty level sometimes live in unmaintained homes or housing. Rat and roach infestations are common problems. Mosquito repellant and rodent traps help eliminate this risk.

Proper disposal of human waste controls the transmission of disease and parasites. Without a satisfactory sewer and waste system in a community, the population is at risk for illnesses such as typhoid fever and hepatitis.

Pollution

A healthy environment is free of pollution. A pollutant is a harmful chemical or waste material discharged into the water, soil, or air. People commonly think of pollution only in terms of air, land, or water pollution; but excessive noise is also a form of pollution that presents health risks. Air pollution is the contamination of the atmosphere with a harmful chemical. Prolonged exposure to it increases the risk of pulmonary disease. In urban areas industrial waste and vehicle exhaust are common contributors to air pollution. In the home, school, or workplace, cigarette smoke is the primary cause of air pollution. Improper disposal of radioactive and bioactive waste products (e.g., dioxin) can cause land pollution. Water pollution is the contamination of lakes, rivers, and streams, usually by industrial pollutants. Water treatment facilities filter harmful contaminants from the water, but these systems sometimes contain flaws. If water becomes contaminated, the public needs to use bottled or boiled water for drinking and cooking. Flooding frequently causes damage to water treatment stations and also requires the use of bottled or boiled water.

Nursing Knowledge Base

Factors Influencing Patient Safety

In addition to being knowledgeable about the home and health care environment and the inherent safety risks, nurses need to be familiar with a patient’s developmental level; mobility, sensory, and cognitive status; lifestyle choices; and knowledge of common safety precautions. They also need to be aware of the special risks to safety that are found in health care settings.

Risks at Developmental Stages

A patient’s developmental stage creates threats to safety as a result of lifestyle, cognitive and mobility status, sensory impairments, and safety awareness. With this information, you tailor safety prevention programs to the needs, preferences, and life circumstances of particular age-groups. Unfortunately all age-groups are subject to abuse. Child abuse, domestic violence, and elder abuse are serious threats to safety. Chapters 12 through 14 discuss these topics.

Infant, Toddler, and Preschooler: Injuries are the leading cause of death in children over age 1 and cause more death and disabilities than do all diseases combined (Hockenberry and Wilson, 2009). The nature of the injury sustained is closely related to normal growth and development. For example, the incidence of lead poisoning is highest in late infancy and toddlerhood. Children at this stage explore the environment and, because of their increased level of oral activity, put objects in their mouth. This increases risk for poisoning and choking. Fire often results from their curiosity in playing with matches. In addition, limited physical coordination contributes to falls from bicycles and playground equipment. Additional injuries at this age are related to riding unrestrained in a motor vehicle, drowning, and head trauma from objects. Accidents involving children are largely preventable, but parents need to be aware of specific dangers at each stage of growth and development. Accident prevention thus requires health education for parents and the removal of dangers whenever possible.

School-Age Child: When a child enters school, the environment expands to include the school, transportation to and from school, school friends, and after-school activities. School-age children are learning how to perform more complicated motor activities and often are uncoordinated. Parents, teachers, and nurses need to instruct children in safe practices to follow at school or play, including what to do if approached by strangers. Teach school-age children involved in team and contact sports the rules for playing safely and how to use protective safety equipment such as helmets and other protective gear. Head injuries are a major cause of death, with bicycle accidents being one of the major causes of such injuries (Hockenberry and Wilson, 2009). Bikes need to be the proper size for the child, and helmets must be worn (Fig. 27-2). Additional injuries in this age-group are decreased by properly using seat belts and booster seats in motor vehicles and providing pedestrian safety education.

image

FIG. 27-2 Proper bicycle safety equipment for school-age child.

Adolescent: As children enter adolescence, they develop greater independence and begin to develop a sense of identity and their own values. The adolescent begins to separate emotionally from his or her family, and peers generally have a stronger influence. Wide variations that swing from childlike to mature behavior are characteristic of adolescent behavior (Hockenberry and Wilson, 2009). In an attempt to relieve the tensions associated with physical and psychosocial changes and peer pressures, some adolescents engage in risk-taking behaviors such as smoking, drinking alcohol, and using drugs. This increases the incidence of accidents such as drowning and motor vehicle accidents. When adolescents learn to drive, their environment expands, and so does their potential for injury. Fortunately teen motor vehicle crashes are preventable by avoiding distractions such as using cell phones, texting, eating, and drinking while driving.

To assess for possible substance abuse, have parents look for environmental and psychosocial clues from their children. Environmental clues include the presence of drug-oriented magazines, beer and liquor bottles, drug paraphernalia and blood spots on clothing and the continual wearing of long-sleeved shirts in hot weather and dark glasses indoors. Psychosocial clues include failing grades, change in dress, increased absenteeism from school, isolation, increased aggressiveness, and changes in interpersonal relationships. Because adolescence is a time when mature sexual physical characteristics develop, some adolescents begin to have physical relationships with others that present the risk of sexually transmitted diseases.

Adult: The threats to an adult’s safety are frequently related to lifestyle habits. For example, a person who uses alcohol excessively is at greater risk for motor vehicle accidents. People who smoke long-term have a greater risk of cardiovascular or pulmonary disease as a result of the inhalation of smoke and the effect of nicotine on the circulatory system. Likewise, the adult experiencing a high level of stress is more likely to have an accident or illness such as headaches, gastrointestinal (GI) disorders, and infections.

Older Adult: The physiological changes associated with aging, effects of multiple medications, psychological factors, and acute or chronic disease increase the older adult’s risk for falls and other types of accidents. Falls often result in bruises, hip fractures, or head trauma. The risk of being seriously injured in a fall increases with age. Older patients are more likely to fall in the bedroom, bathroom, and kitchen. Environmental factors such as broken stairs, icy sidewalks, inadequate lighting, throw rugs, and exposed electrical cords cause many of the accidents. Inside falls most often occur while transferring from beds, chairs, and toilets; getting into or out of bathtubs; tripping over items such as cords covered by rugs or carpets, carpet edges, or doorway thresholds; slipping on wet surfaces; and descending stairs. Fear of falling is a concern of community-dwelling older adults, and many avoid activities because of their fear (Zijlstra et al., 2007). Falls can be decreased by multiple-component group exercise, Tai Chi, having a physician or pharmacist review all medications, having an eye examination annually, and decreasing hazards in the home that increase falls (Gillespie et al., 2009).

Individual Risk Factors

Other risk factors posing threats to safety include lifestyle, impaired mobility, sensory or communication impairment, and the lack of safety awareness.

Lifestyle: Some lifestyle choices increase safety risks. People who drive or operate machinery while under the influence of chemical substances (drugs or alcohol), work at inherently dangerous jobs, or are risk takers are at greater risk of injury. In addition, people experiencing stress, anxiety, fatigue, or alcohol or drug withdrawal or those taking prescribed medications are sometimes more accident prone. Because of these factors, some people are too preoccupied to notice the source of potential accidents such as cluttered stairs or a stop sign.

Impaired Mobility: A patient with impaired mobility has many kinds of safety risks. Muscle weakness, paralysis, and poor coordination or balance are major factors in falls. Immobilization predisposes patients to additional physiological and emotional hazards, which in turn further restrict mobility and independence. Persons who are physically challenged are at greater risk for injury when entering motor vehicles and buildings that are not handicapped accessible.

Sensory or Communication Impairment: Cognitive impairments associated with delirium, dementia, and depression place patients at greater risk for injury. These conditions contribute to altered concentration and attention span, impaired memory, and orientation changes. Patients with these alterations become easily confused about their surroundings and are more likely to have falls and burns. Patients with visual, hearing, tactile, or communication impairment such as aphasia or a language barrier are not always able to perceive a potential danger or express their need for assistance (see Chapter 49).

Lack of Safety Awareness: Some patients are unaware of safety precautions such as keeping medicine or poisons away from children or reading the expiration date on food products. A complete nursing assessment, including a home inspection, helps you identify the patient’s level of knowledge regarding home safety so you can correct deficiencies with an individualized nursing care plan.

Risks in the Health Care Agency

Patient safety continues to be one of the most pressing health care challenges in the nation. Medical errors are the eighth leading cause of death (Agency for Healthcare Research and Quality, 2010). Medical errors happen when something that was planned as part of medical care doesn’t work out or when the wrong plan was used. They occur in all health care settings. You must be aware of regulatory and organizational safety initiatives and individual patient risk factors. The Joint Commission (TJC) and the Centers for Medicare and Medicaid Services (CMS) have placed an increased emphasis on error prevention and patient safety. Their “Speak Up” campaign encourages patients to take a role in preventing health care errors by becoming active, involved, and informed participants on the health care team. For example, patients are encouraged to ask health care workers if they have washed their hands before providing care. National Patient Safety Goals of TJC (2011b) are specifically directed to reduce the risk of medical errors (Box 27-2). The goals are designed to promote specific improvements in patient safety and highlight ongoing problematic areas in health care. These evidence-based recommendations require health care facilities to focus their attention on a series of specific actions.

Box 27-2

The Joint Commission 2011 National Patient Safety Goals for Hospitals

• Identify patients correctly.

• Use at least two patient identifiers.

• Eliminate transfusion errors.

• Improve staff communication.

• Report important test results in a timely manner.

• Use medicines safely.

• Label medications.

• Reduce harm to patients who take anticoagulation therapy.

• Reduce the risk of health care–associated infections.

• Meet hand hygiene guidelines.

• Prevent multidrug-resistant organism infections.

• Prevent central line–associated bloodstream infections.

• Use safe practices to treat the part of the body where surgery was performed.

• Check patient medicines.

• Identify current medicines and make sure that it is okay for patients to take any new medicines with current medicines.

• Give a list of patient’s medicines to the next provider before discharge.

• Give a list of patient’s medicines to patient and family before discharge; explain the list.

• Identify patient safety risks.

• Identify individuals at risk for suicide.

Copyright © The Joint Commission, 2011. Reprinted with permission.

The National Quality Forum (NQF) (2011a) has the mission of improving the quality of health care in America by:

• Building consensus on national priorities and goals for performance improvement and working in partnership to achieve them;

• Endorsing national consensus standards for measuring and publicly reporting on performance; and

• Promoting the attainment of national goals through education and outreach programs.

Recently the NQF released its National Voluntary Consensus Standards for Public Reporting of Patient Safety Events (NQF, 2011b). The report provides a framework for publicly reporting patient safety information—including events, indicators, and measures—about health care organizations to consumers. It is important for nurses to understand the NQF standards and their intent since ultimately they influence the types of priorities that patient care organizations (e.g., hospitals, community health centers) set to improve the quality of care delivered to patients. Many of the NQF measures of patient safety (e.g., patient falls with injury, incidence of pressure ulcers, and central line bloodstream infection) are standards for judging the quality of care of health care organizations. The measures are also used by other organizations such as TJC and the CMS. Among the safety measures, the NQF endorsed a select list of serious reportable events (SREs), which was updated in 2006. The 28 events (Box 27-3) are a major focus of health care providers for patient safety initiatives. The CMS names select SREs as Never Events (i.e., adverse events that should never occur in a health care setting) (Department of Health and Human Services, 2008). The CMS now denies hospitals higher payment for any hospital-acquired condition resulting from or complicated by the occurrence of certain Never Events (Box 27-4). Many of the hospital-acquired conditions (e.g., fall or stage III pressure ulcer) are nurse-sensitive indicators, meaning that a nurse directly affects their development. The NQF (2010) also released 34 safe practices for better health care. Evidence supports the effectiveness of these practices in reducing the occurrence of adverse health care events.

Box 27-3

The National Quality Forum List of Serious Reportable Events

Surgical Events

Surgery performed on the wrong body part

Surgery performed on the wrong patient

Wrong surgical procedure performed on a patient

Unintended retention of foreign object in a patient after surgery or procedure

Intraoperative or immediately postoperative death

Product or Device Events

Patient death or serious disability associated with use of contaminated drugs, devices, or biologicals provided by the health care facility

Patient death or serious disability associated with use or function of a device in patient care when the device is used or functions other than as intended

Patient death or serious disability associated with intravascular air embolism that occurs during care in a health care facility

Patient-Protection Events

Infant discharged to wrong person

Patient death or serious disability associated with patient elopement

Patient suicide or attempted suicide resulting in serious disability during care in a health care facility

Care-Management Events

Patient death or serious disability associated with medication error

Patient death or serious disability associated with hemolytic reaction as a result of administration of ABO/HLA-incompatible blood or blood products

Maternal death or serious disability associated with labor or delivery in a low-risk pregnancy during care in a health care facility

Patient death or serious disability associated with hypoglycemia, the onset of which occurs during care in a health care facility

Death or serious disability associated with failure to identify and treat hyperbilirubinemia in neonates

Stage III or IV pressure ulcers acquired after admission to a health care facility

Patient death or serious disability caused by spinal manipulative therapy

Artificial insemination with wrong donor sperm or wrong egg

Environmental Events

Patient death or serious disability associated with an electric shock during care in a health care facility

Any incident in which a line designated for oxygen or other gas to be delivered to a patient contains the wrong gas or is contaminated by toxic substances

Patient death or serious disability associated with burn incurred from any source during care in a health care facility

Patient death or serious disability associated with fall during care in a health care facility

Patient death or serious disability associated with use of restraints or bed rails during care in a health care facility

Criminal Events

Care provided by someone impersonating a health care provider

Abduction of patient of any age

Sexual assault on patient within or on the grounds of a health care facility

Death or significant injury resulting from a physical assault that occurs within or on the grounds of the facility

From National Quality Forum (NQF): Serious reportable events in healthcare 2006 update: a consensus report, Washington, DC, 2007, NQF p 6, accessed May 25, 2011, from http://www.qualityforum.org/Publications/2007/03/Serious_Reportable_Events_in_Healthcare-2006_Update.aspx.

Box 27-4

The 2009 Centers for Medicare and Medicaid Services Hospital-Acquired Conditions (Present-on-Admission Indicators)

• Foreign object retained after surgery

• Air embolism

• Blood incompatibility

• Pressure ulcer stages III and IV

• Falls and trauma (fracture, dislocation, intracranial injury, crushing injury, burn, electric shock)

• Catheter-associated urinary tract infections

• Vascular catheter-associated infections

• Manifestations of poor glycemic control (diabetic ketoacidosis, nonketotic hyperosmolar coma, hypoglycemic coma, secondary diabetes with ketoacidosis, secondary diabetes with hyperosmolarity)

• Surgical site infections following:

• Mediastinitis following coronary artery bypass graft

• Certain orthopedic procedures (spine, neck, shoulder, elbow)

• Bariatric surgery for obesity (laparoscopic gastric bypass, gastroenterostomy, laparoscopic gastric restrictive surgery)

• Deep vein thrombosis and pulmonary embolism following certain orthopedic procedures (total knee replacement, hip replacement)

From Centers for Medicare and Medicaid Services: Hospital-acquired conditions, 2010, accessed May 25, 2011, from http://www.cms.gov/HospitalAcqCond/06_Hospital-Acquired_Conditions.asp.

Being aware of and engaged in activities focused on the prevention of these conditions not only enhances patient safety but also contributes to the overall success of the health care facility. The CMS believes that the Never Events will strengthen incentives by hospitals to develop safety practices and reduce health care costs in the long term. Health care facilities often conduct a failure mode and effect analysis (FMEA) to identify problems with processes and products before they occur.

When an actual or potential adverse event occurs, the nurse or health care provider involved completes an incident or occurrence report. An incident report is a confidential document that completely describes any patient accident occurring on the premises of a health care agency (see Chapter 23). Reporting allows the organization to identify trends/patterns throughout the facility and areas to improve. Focusing on the root cause of an event instead of the individual involved promotes a “culture of safety” that helps in specifically identifying what contributed to an error. The probability of an accident occurring declines with adherence to evidence-based principles of safety (Taylor-Adams et al., 2009).

Nurses face specific environmental risks in health care facilities. An example is the various forms of chemicals used. Chemicals found in some medications (e.g., chemotherapy), anesthetic gases, cleaning solutions, and disinfectants are potentially toxic if ingested, absorbed into the skin, or inhaled. Material safety data sheets (MSDSs) are required resources available in any health care agency (Occupational Safety and Health Administration, 1996). The MSDS provides detailed information about the chemical, health hazards imposed, first aid guidelines, and precautions for safe handling and use. MSDSs give information on the steps to take in case the material is released or spilled. Be aware of the location of the MSDSs and be knowledgeable about hazardous chemicals in your environment. Spread of pathogens also presents a risk to both nurses and other patients. Therefore always follow standard and transmission-based isolation precautions, along with proper hand hygiene (see Chapter 28).

Specific risks to a patient’s safety within the health care environment include falls, patient-inherent accidents, procedure-related accidents, and equipment-related accidents. The nurse assesses for these four potential problem areas and, considering the developmental level of the patient, takes steps to prevent or minimize accidents.

Falls: Falls result in minor to severe injuries such as hip fractures or head trauma that result in reduced mobility and independence and increase the risk for premature death. Patients who have underlying disease states are more susceptible to fall-related injuries (Hughes, 2008). For example, a patient with a bleeding disorder is more likely to have an intracranial bleed; a patient with osteoporosis has a greater chance for fracture. The unfamiliar environment, acute illness, surgery, mobility status, medications, treatments, and placement of various tubes and catheters are common challenges that place patients of any age at risk of falling. Factors the nurse can influence include assessment and communication about patient risks, information access, signage, the environment, teamwork, and involving the patient and family (Dykes et al., 2009). Falls that result in injuries often extend a patient’s length of stay in the health care environment, placing them at an even greater risk for other complications.

Patient-Inherent Accidents: Patient-inherent accidents are accidents (other than falls) in which the patient is the primary reason for the accident. Examples include self-inflicted cuts, injuries, and burns; ingestion or injection of foreign substances; self-mutilation or fire setting; and pinching fingers in drawers or doors. One of the more common precipitating factors for a patient-inherent accident is a seizure.

Procedure-Related Accidents: Procedure-related accidents are caused by health care providers and include medication and fluid administration errors, improper application of external devices, and accidents related to improper performance of procedures such as dressing changes or urinary catheter insertion. Nurses are able to prevent many procedure-related accidents by adhering to organizational policy and procedures and standards of nursing practice. For example, proper preparation and administration of medications, use of patient and medication bar coding, and “Smart” intravenous (IV) pumps reduce medication errors (see Chapters 31 and 41). All staff need to be aware that distractions and interruptions contribute to procedure-related accidents and need to be limited, especially during high-risk procedures such as medication administration. The potential for infection is reduced when surgical asepsis is used for sterile dressing changes or any invasive procedure such as insertion of a urinary catheter. Finally, correct use of safe patient handling techniques and equipment reduces the risk of injuries when moving and lifting patients (see Chapter 47).

Equipment-Related Accidents: Accidents that are equipment related result from the malfunction, disrepair, or misuse of equipment or from an electrical hazard. To avoid rapid infusion of IV fluids, all general-use and patient-controlled analgesic pumps need to have free-flow protection devices. To avoid accidents, do not operate monitoring or therapy equipment without adequate instruction. If faulty equipment is discovered, place a tag on it to prevent it from being used on another patient and promptly report any malfunctions. Assess potential electrical hazards to reduce the risk of electrical fires, electrocution, or injury from faulty equipment. In health care settings the clinical engineering staff make regular safety checks of equipment. Facilities must report all suspected medical device—related deaths to both the FDA and the manufacturer of the product if known (FDA, 2009). This is usually done in conjunction with the risk management department after tagging and removing the piece of equipment.

Building Competency in Safety

The nurse manager on an oncology unit learns that the hospital purchased new intravenous (IV) infusion pumps or “smart pumps” that provide a mechanism to deliver chemotherapy drugs more safely. To promote a culture of safety, what does the manager do next to ensure quality safe patient care?

Answers to questions can be found on the Evolve website.

Critical Thinking

Successful critical thinking requires a synthesis of knowledge, experience, information gathered from patients, critical thinking attitudes, and intellectual and professional standards. Clinical judgments require the nurse to anticipate necessary information, analyze the data, and make decisions regarding patient care. Critical thinking is an ongoing process. During assessment (Fig. 27-3) you consider all critical thinking elements and information about the specific patient to make appropriate nursing diagnoses.

image

FIG. 27-3 Critical thinking model for safety assessment. ANA, American Nurses Association; TJC, The Joint Commission.

In the case of safety, the nurse integrates knowledge from nursing and other scientific disciplines, previous experiences in caring for patients who had an injury or were at risk, critical thinking attitudes such as responsibility and discipline, and any standards of practice that are applicable. For example, the American Nurses Association (ANA) standards for nursing practice address the nurse’s responsibility in maintaining patient safety. TJC (2011b) also provides standards for safety. You refer to all of this information and experience as you conduct a detailed assessment of a specific patient. For example, while assessing a specific patient’s home environment, you consider typical locations within the home where dangers commonly exist. If a patient has a visual impairment, you apply previous experiences in caring for patients with visual changes to anticipate how to thoroughly assess his or her needs. Critical thinking directs you to anticipate what needs to be assessed and how to make conclusions about available data.

Nursing Process

Apply the nursing process and use a critical thinking approach in your care of patients. The nursing process provides a clinical decision-making approach for you to develop and implement an individualized plan of care.

Assessment

During the assessment process thoroughly assess each patient and critically analyze findings to ensure that you make patient-centered clinical decisions required for safe nursing care.

Through the Patient’s Eyes

Patients generally expect to be safe in health care settings and in their homes. However, there are times when a patient’s view of what is safe does not agree with that of the nurse and the standards he or she hopes to enforce. For this reason your assessment needs to be patient centered and include the patient’s own perceptions of his or her risk factors, knowledge of how to adapt to such risks, and previous experience with any accidents. This is important if you need to make changes in the patient’s environment. Patients usually do not purposefully put themselves in jeopardy. When they are uninformed or inexperienced, threats to their safety occur. You always need to consult patients or family members about ways to reduce hazards in their environment. To conduct a thorough patient assessment, consider possible threats to a patient’s safety, including the immediate environment and any individual risk factors. Ask the patient specific questions related to safety (Box 27-5).

Box 27-5   Nursing Assessment Questions

Activity and Exercise

• Do you use any assistive devices such as a wheelchair, walker, or cane to help you move or get around? Did someone show you how to use them safely?

• Do you have any difficulty bathing? Dressing? Eating? Using the bathroom? Transferring out of the bed or chair?

• What type of exercise or physical activity do you get? How often?

• How do you handle meal preparation (e.g., use stove and appliances safely)?

• Do you do your own laundry? How do you do this, and where are these appliances located?

• Do you drive an automobile? When do you normally drive? How far?

• How often do you wear a safety belt when in the car?

• Have you recently been involved in a motor vehicle accident?

Medication History

• Which medications (prescription, over-the-counter, herbal) do you take?

• Has your doctor or pharmacist reviewed your medicines with you?

• Do any medications make your dizzy or light-headed?

History of Falls

• Have you ever fallen or tripped over anything in your home?

• Have you ever suffered an injury from a fall? What was it and how did it happen?

• Did you have any symptoms right before you fell? What were they?

• Which activity were you performing before the fall?

Home Maintenance and Safety

• Who does your simple home maintenance or minor home repairs?

• Who shovels your snow? Tends to your lawn?

• Do you feel safe in your home? Which things in your environment make you feel unsafe?

• Do you have someone to call in case of an emergency?

• How do you feel about modifying your home to make it safer? Do you need help finding resources to help you do this?

Nursing History

A nursing history includes data about a patient’s level of wellness to determine if any underlying conditions exist that pose threats to safety. For example, give special attention to assessing a patient’s gait, lower-body muscle strength and coordination, balance, and vision. Consider a review of the patient’s developmental status as you analyze assessment information. Also review if the patient is taking any medications or undergoing any procedures that pose risks. For example, use of diuretics increases the frequency of voiding and results in the patient having to use toilet facilities more often. Falls often occur with patients who have to get out of bed quickly because of urinary urgency.

Health Care Environment

When the patient is cared for within a health care facility, you need to determine if any hazards exist in the immediate care environment. Does the placement of equipment (e.g., drainage bags, IV pumps) or furniture pose barriers when the patient attempts to ambulate? Does positioning of the patient’s bed allow him or her to easily reach items on a bedside table or stand? Does the patient need assistance with ambulation? Are there multiple tubes or IV lines? Is the call bell within reach? The nurse collaborates with clinical engineering staff to make sure that equipment functions properly and is in good condition.

Risk for Falls: Assessment of a patient’s risk factors for falling is essential in determining specific needs and developing targeted interventions to prevent falls. Many different fall assessment instruments are available; use the tool chosen by your health care agency. A fall assessment tool (Table 27-1) helps you assess important risk factors. At a minimum the assessment needs to be completed on admission, following a change in the patient’s condition, after a fall, and when transferred. If it is determined that the patient is at risk for falling, regular assessment always continues. In many cases family members are important resources in assessing a patient’s fall risk. Families often are able to report on the patient’s level of confusion and ability to ambulate. Based on the results of a fall risk assessment, you implement multiple evidence-based interventions. It is very important to inform a patient and family members about the patient’s risks. Often younger patients are not aware of how medications and treatments cause dizziness, orthostatic hypotension, or changes in balance. When patients are unaware of their risks, they are less likely to ask for assistance. If family members are informed, they will often call for help (when they are visiting patients) to be sure that patients are appropriately assisted.

TABLE 27-1

Fall Assessment Tool

image

Copyright © 2007 by The Johns Hopkins Health System Corporation. All rights reserved.

IV, Intravenous.

Risk for Medical Errors: Be alert to factors within your own work environment that create conditions in which medical errors are more likely to occur. Studies show that overwork and fatigue cause a significant decrease in alertness and concentration, leading to errors (Trinkoff et al., 2006). It is important for you to be aware of these factors and include checks and balances when working under stress. For example, to reduce the potential for a medical error, it is essential for you to check the patient’s identification by using two identifiers (e.g., name and birthday or name and account number) according to facility policy before beginning any procedure or administering a medication (see Chapter 31).

Disasters: Hospitals must be prepared to respond and care for a sudden influx of patients at the time of a community disaster. Guidelines for a disaster response are included in a facility emergency management plan. All hospitals conduct disaster drills on a routine basis. Communication is a key to any emergency management plan. Nurses must know what happened, how many patients to expect, and when patients will begin to arrive so they can prepare both themselves and their facility. Although the occurrence of a bioterrorist attack has been limited to the anthrax deaths following September 11, 2001, the threat is very real. Be prepared to make accurate and timely assessments in any type of setting. A bioterrorist attack will likely resemble a natural outbreak initially. Acutely ill patients representing the earliest cases after a covert attack seek care in emergency departments. Patients less ill at the onset of an illness possibly seek care in primary care settings. Basic epidemiological principles exist to assess whether a patient’s presentation of symptoms is typical of an endemic disease or an unusual event that raises concern. Features that alert nurses to the possibility of a bioterrorism-related outbreak include the following (Dire, 2008):

• Disease (or strain) not endemic

• Unusual antibiotic resistance patterns

• Atypical clinical presentation

• Case distribution geographically (from same location) and/or temporally inconsistent

• Other inconsistent elements (e.g., number of cases, mortality and morbidity rates, deviations from disease occurrence baseline)

Patient’s Home Environment

When caring for a patient in the home, a home hazard assessment is necessary. See http://homesafetycouncil.org/safetyguide for a sample home assessment guide. A thorough hazard assessment covers topics such as adequacy of lighting (inside and outdoors), presence of safety devices, placement of furniture or other items that can create barriers, condition of flooring, and safety in the kitchen and bathrooms. Know where medications and cleaning supplies are located. Walk through the home with the patient and discuss how he or she normally conducts daily activities and whether the environment poses problems. Assess for the presence of locks on doors and windows that make the home less susceptible to intruders. When assessing the adequacy of lighting, inspect the areas where the patient moves and works such as outside walkways, steps, interior halls, and doorways. Getting a sense of the patient’s routines helps you recognize less obvious hazards.

Assessment for risk of food infection or poisoning includes assessing a patient’s knowledge of food preparation and storage practices. For example, does a patient know to check expiration dates of prepared food and milk products? Does he or she keep foods in the refrigerator that are fresh and not spoiled? Does the patient clean fresh fruits and vegetables correctly before eating them? Assess for clinical signs of infection by conducting an examination of GI and central nervous system function, observing for a fever, and analyzing the results of cultures of feces and emesis. In the home inspect suspected food and water sources and assess the patient’s handwashing practices. It is useful to ask patients when they routinely wash their hands. This then prompts a helpful discussion about the purpose and importance of handwashing.

Assessment of the environmental comfort of a patient’s home includes a review of when the patient normally has heating and cooling systems serviced. Does the patient have a functional furnace or space heater? Does the home have air conditioning or fans? You need to inform patients who use space heaters of the risk for fires. Are smoke detectors, carbon monoxide detectors, and fire extinguishers present and placed strategically throughout the home and checked routinely?

When patients live in older homes, encourage them to have inspections for the presence of lead in paint, dust, or soil. Because lead also comes from the solder or plumbing fixtures in a home, patients need to have water from each faucet tested. Local health offices will help homeowners locate a trained lead inspector who takes samples from various locations and has them analyzed at a laboratory for lead content.

It is important that your assessment help individuals focus on avoiding losses and reducing their risk for injury associated with disasters. The FEMA (http://www.fema.gov/) and the American Red Cross (http://www.redcross.org/) provide nationwide education to help community members prepare for disasters of all types.

Nursing Diagnosis

Gather data from your nursing assessment and analyze clusters of defining characteristics to identify relevant nursing diagnoses. Include specific related or contributing factors to individualize your nursing care (Box 27-6). For example, the nursing diagnosis risk for injury is sometimes related to altered mobility or sensory alteration (e.g., visual). Altered mobility leads you to select such nursing interventions as range-of-motion (ROM) exercises or teaching the proper use of safety devices such as side rails, canes, or crutches. Visual impairment as the related factor leads you to select different interventions such as keeping the area well lit; orienting the patient to the surrounding; or keeping eye glasses clean, handy, and well protected. When you do not identify the correct related factor, the use of inappropriate interventions increases a patient’s risk for injury. For example, not evaluating the home environment for hazards possibly results in sending a hospitalized patient home only to return with an additional injury. Nursing diagnoses for patients with safety risk include the following:

Box 27-6   Nursing Diagnostic Process

Risk for Injury

image

• Risk for falls

• Impaired home maintenance

• Risk for injury

• Deficient knowledge

• Risk for poisoning

• Risk for suffocation

• Risk for trauma

Planning

Patients with actual or potential risks to safety require a nursing care plan with interventions that prevent and minimize threats to their safety. Design your interventions to help a patient feel safe to move about and interact freely within the environment. The total plan of care addresses all aspects of patient needs and uses resources of the health care team and the community when appropriate. Critically synthesize information from multiple sources (Fig. 27-4). Critical thinking ensures that the patient’s plan of care integrates all that you learned about the patient and the key critical thinking elements. For example, you reflect on knowledge regarding the services that other disciplines (e.g., occupational therapy, case management) provide in helping patients return to their home environments safely. Also reflect on any previous experience when a patient benefited from safety interventions. Such experience helps you adapt approaches with each new patient. Applying critical thinking attitudes such as creativity helps you to collaborate with the patient in planning interventions that are relevant and most useful, particularly when making changes in the home environment.

image

FIG. 27-4 Critical thinking model for safety planning. ANA, American Nurses Association; TJC, The Joint Commission.

Goals and Outcomes

You collaborate with the patient, family, and other members of the health care team when setting goals and expected outcomes during the planning process (see the Nursing Care Plan). The patient who is an active participant in reducing threats to safety becomes more alert to potential hazards and is more likely to adhere to the plan. Make sure that goals and outcomes for each nursing diagnosis are measurable and realistic, with consideration of the resources available to the patient. For example, in the case of the nursing diagnosis of impaired physical mobility related to left-sided paralysis, the goal is the patient “remains free of injury by discharge.” Examples of expected outcomes include:

• Patient uses tripod cane correctly within 24 hours.

• Patient describes approach to rise up from bed correctly with assistance by end of the teaching session today.

Setting Priorities

Prioritize a patient’s nursing diagnoses and interventions to provide safe and efficient care. For example, the patient described in the concept map (Fig. 27-5) has several nursing diagnoses. The patient’s mobility problem is an obvious priority because of its influence on risk for falls and skin integrity. Plan individualized interventions based on the severity of risk factors and the patient’s developmental stage, level of health, lifestyle, and cultural needs (Box 27-7). Planning involves an understanding of the patient’s need to maintain independence within physical and cognitive capabilities. Collaborate to establish ways of maintaining the patient’s active involvement within the home and health care environment. Education of the patient and family is also an important intervention to plan for reducing safety risks over the long term.

image Box 27-7   Cultural Aspects of Care

A Patient-Centered Care Approach

Hospitalization places patients at risk for injury in an unfamiliar and confusing environment. The experience is usually at least minimally frightening. Normal life cues such as a bed without side rails and the direction one usually takes to the bathroom are absent. Thought processes and coping mechanisms are affected by illness and its accompanying emotions. Thus patients are more vulnerable to injury. This vulnerability is often intensified for patients of diverse backgrounds. It is a nurse’s responsibility to diligently protect all patients, regardless of their socioeconomic status and cultural background. Most untoward events are related to failures of communication. This is especially important during assessment. Ensure you use an approach that recognizes a patient’s cultural background so you ask appropriate questions to reveal health behaviors and risks. You also need to be aware of cultural beliefs about restraints when caring for patients who need restraints. Safety is enhanced when you consider patients in light of the whole person and value seeing each care situation through “the patient’s eyes” and not just through your own perspective. Some specific patient-centered safety guidelines about the use of restraints follow.

Implications for Practice

• When restraints are needed, assess their meaning to the patient and the family. For example, some Asian families view the restraining of older adults as disrespectful. Similarly some survivors of war or persecution view restraints as imprisonment or punishment.

• Collaborate with family members in accommodating a patient’s cultural perspectives about restraints. Removing the restraints when family members are present shows respect and caring for the patient.

• Define the protocol of the nursing unit on the use of restraints. Identify potential areas for negotiation with the patient’s/family’s preferences such as using a jacket versus arm restraints.

image

FIG. 27-5 Concept map for Ms. Cohen. ADLs, Activities of daily living; CVA, cerebrovascular accident.

image Nursing Care Plan

Risk for Falls

Assessment

Mr. Key, a visiting nurse, is seeing Ms. Cohen, an 85-year-old woman, at her home. The patient is recovering from a mild stroke affecting her left side. Ms. Cohen lives alone but receives regular assistance from her daughter Peggy and son Michael, who both live within 10 miles. Mr. Key’s assessment included a discussion of Ms. Cohen’s health problem and how the stroke has affected her, a pertinent physical examination, and home hazard assessment.

Assessment Activities* Findings/Defining Characteristics
Ask how the stroke has affected her mobility. She responds, “I bump into things, and I’m afraid I’m going to fall.
Conduct a home hazard assessment. Cabinets in kitchen are cluttered and full of breakable items that could fall out. Throw rugs are on floors; bathroom lighting is poor (40-watt bulbs); bathtub lacks safety strips or grab bars; home is cluttered with furniture and small objects.
Observe gait and posture. She has kyphosis and a hesitant, uncoordinated gait; frequently holds walls for support.
Assess muscle strength. Left arm and leg are weaker than right.
Assess visual acuity with corrective lenses. She has trouble reading and seeing familiar objects at a distance while wearing current glasses.

*Defining characteristics are shown in bold type.

Nursing Diagnosis: Risk for falls

Planning

Goals Expected Outcomes (NOC)
  Risk Control
Mrs. Cohen’s family will modify the home to eliminate hazards within 1 month. Family members will reduce modifiable hazards in kitchen and hallway within 1 week.
Family members will make revisions to bathroom in 1 month.
  Knowledge: Personal Safety
Ms. Cohen and family will be knowledgeable of potential hazards for Ms. Cohen’s age-group within 1 week. Ms. Cohen and daughter will identify risks for falls and prevention methods to avoid falls in home at conclusion of teaching session next week.
  Fall Prevention Behavior
Ms. Cohen will express greater sense of feeling safe from falling in 1 month. Ms. Cohen will report improved vision with the aid of new eyeglasses in 2 weeks.
Ms. Cohen will be free of injury within 1 week. Ms. Cohen will safely ambulate throughout the home within 1 week.

Outcome classification labels from Moorhead S et al: Nursing outcomes classification (NOC), ed 4, St Louis, 2008, Mosby.

INTERVENTIONS (NIC) RATIONALE
Fall Prevention  
Review findings from home hazard assessment with Ms. Cohen and her children and collaborate on proposed changes. Home hazard assessment highlights extrinsic factors that lead to falls and that can be changed.
Establish a list of priorities to modify and have Ms. Cohen’s son assist in installing bathroom safety devices. Implementing home modifications based on home assessment decreases falls (Pynoos, 2010).
Discuss with Ms. Cohen and daughter the normal changes of aging, effects of recent stroke, associated risks for injury, and how to reduce risks. Education regarding hazards reduces fear of falling (Banez, 2008).
Encourage daughter to schedule vision testing for new prescription within 2 to 4 weeks. Improved visual acuity reduces incidence of falls (Edelman and Mandle, 2010).
Refer to physical therapist to assess need for strengthening and endurance training and use of assistive devices for kyphosis, left-sided weakness, and gait. Exercise is effective in reducing falls and needs to include a comprehensive program combining muscle strengthening, balance, and/or endurance training for a minimum of 12 weeks (Costello, 2008)

Intervention classification labels from Bulechek GM, Butcher HK, Dochterman JM: Nursing interventions classification (NIC), ed 5, St Louis, 2008, Mosby.

Evaluation

Nursing Actions Patient Response/Finding Achievement of Outcome
Ask Ms. Cohen and family to identify fall risks. Ms. Cohen and family are able to identify risks during a walk through the home and expressed a greater sense of safety as a result of changes made. Ms. Cohen and family are more knowledgeable of potential hazards.
Observe environment for elimination of hazards. Throw rugs were removed. Lighting increased to 75 watts except in bathroom and bedroom. Environmental hazards are partially reduced.
Reassess Ms. Cohen’s visual acuity. Ms. Cohen has new glasses and says she is able to read better and see distant objects more clearly. Ms. Cohen’s vision has improved, enabling her to ambulate more safely.
Observe Ms. Cohen’s gait and posture. Ms. Cohen’s gait remains hesitant and uncoordinated; she reports that her daughter has limited time to take her to the physical therapist. Outcome of safe ambulation is not totally achieved; help daughter develop a schedule that allows her time to take her mother to physical therapy appointments.

Teamwork and Collaboration

Collaboration with the patient, family, and other disciplines such as social work and occupational and physical therapy become an important part of the patient’s plan of care. For example, a hospitalized patient may need to go to a rehabilitation facility to gain strength and endurance before being discharged home. Communication is essential. You communicate risk factors and the plan of care with the patient, family, and other health care providers, including other disciplines and nurses on other shifts. Permanent dry-erase boards in the patient room with patient information such as activity and level of assistance communicate information to all health care providers. A standard approach to communication such as SBAR (Situation, Background, Assessment, Recommendation) helps you obtain and organize information (see Chapter 26).

Patients need to be able to identify, select, and know how to use resources within their community (e.g., neighborhood block homes, local police departments, and neighbors willing to check on their well-being) that enhance safety. Make sure that the patient and family understand the need for these resources and are willing to make changes that promote their safety.

Implementation

The QSEN (2011) project outlines recommended skills to ensure nurse competency in patient safety. Among these skills are those involving safe nursing practice during direct care:

• Demonstrate effective use of technology and standardized practices that support safety and quality.

• Demonstrate effective use of strategies to reduce risk of harm to self or others.

• Use appropriate strategies to reduce reliance on memory (such as forcing functions, checklists).

Direct your nursing interventions toward maintaining the patient’s safety in all types of settings. You implement health promotion and illness prevention measures in the community setting, whereas prevention is a priority in the acute care setting.

Health Promotion

To promote an individual’s health, it is necessary for the individual to be in a safe environment and practice a lifestyle that minimizes risk of injury. Edelman and Mandle (2010) describe passive and active strategies aimed at health promotion. Passive strategies include public health and government legislative interventions (e.g., sanitation and clean water laws) (see Chapter 3). Active strategies are those in which the individual is actively involved through changes in lifestyle (e.g., wearing seat belts or installing outdoor lighting) and participation in wellness programs.

Nurses participate in health promotion activities by supporting legislation, acting as positive role models, and working in community-based settings. Because environmental and community values have the greatest influence on health promotion, community and home health nurses are able to assess and recommend safety measures in the home, school, neighborhood, and workplace.

Developmental Interventions:

Infant, Toddler, and Preschooler: Growing, curious children need adults to protect them from injury. Children are trusting of their environment and do not perceive themselves to be in danger. Educate parents or guardians about reducing risks of injuries to children and ways to promote safety in the home (Table 27-2). Nurses working in prenatal and postpartum settings easily incorporate safety into the care plan of the childbearing family. Community health nurses assess the home and show parents how to promote safety. Educate parents about the importance of immunizations and how they protect a child from life-threatening disease.

TABLE 27-2

Interventions to Promote Safety for Children and Adolescents

image

image

image

Modified from Hockenberry M, Wilson D: Wong’s nursing care of infants and children, ed 9, St Louis, 2011, Mosby.

School-Age Child: School-age children increasingly explore their environment (see Chapter 12). They have friends outside their immediate neighborhood; and they become more active in school, church, and community activities. The school-age child needs specific teaching regarding safety in school and at play. See Table 27-2 for nursing interventions to help guide the parent in providing for the safety of the school-age child.

Adolescent: Risks to the safety of adolescents involve many factors outside the home because much of their time is spent away from home and with their peer group (see Chapter 12). Adults serve as role models for adolescents and, through providing examples, setting expectations, and providing education, help them minimize risks to their safety. This age-group has a high incidence of suicide because of feelings of decreased self-worth and hopelessness. Be aware of the risks posed at this time and be prepared to teach adolescents and their parents measures to prevent accidents and injury.

Adult: Risks to young and middle-age adults frequently result from lifestyle factors such as childrearing, high stress levels, inadequate nutrition, use of firearms, excessive alcohol intake, and substance abuse (see Chapter 13). In this fast-paced society there also appears to be more expression of anger, which can quickly precipitate accidents related to “road rage.” Help adults understand their safety risks and guide them in making lifestyle modifications by referring them to resources such as classes to help quit smoking and for stress management, including employee-assistance programs. Also encourage adults to exercise regularly, maintain a healthy diet, practice relaxation techniques, and get adequate sleep.

Older Adult: Nursing interventions for older adults reduce the risk of falls and other accidents and compensate for the physiological changes of aging (Box 27-8). Most injuries to older adults involve falls, automobile accidents, and those related to burns or fires (National Center for Injury Prevention and Control, 2010b). Advancing age and the concurrent physiological changes in vision, hearing, mobility, reflexes, circulation, and the ability to make quick judgments all predispose older adults to falls (see Chapter 14). Certain disease states common to older adults such as arthritis or strokes and the effects of many medications such as sedatives, diuretics, and anticoagulants also increase the chance of injury. The American Geriatric Society (2009) developed an algorithm on prevention of falls (Fig. 27-6). Hospitalization or any unfamiliar environment, confusion, multiple medical problems, various medications, immobility concerns, urinary urgency, age-related sensory changes, and postural instability are major contributors to falling (Meiner, 2011). Provide information about neighborhood resources to help the older adult maintain an independent lifestyle. Older adults frequently relocate to new neighborhoods and need to become acquainted with new resources such as modes of transportation, church schedules, and food resources (e.g., Meals on Wheels).

Box 27-8   Focus on Older Adults

Physiological Changes of Aging and Their Effect on Patient Safety

• Older adults experience visual and hearing alterations. Encourage annual vision and hearing examinations and frequent cleaning of glasses and hearing aids as a means of preventing falls and burns.

• Some older adults have slowed reaction time. Teach patients safety tips for avoiding automobile accidents. Sometimes driving needs to be restricted to daylight hours or temporarily or permanently suspended.

• Range of motion, flexibility, and strength decrease. Encourage supervised exercise classes for older adults and teach them to seek assistance with household tasks as needed. Safety features such as grab bars in the bathroom are often necessary.

• Reflexes are slowed, and the ability to respond to multiple stimuli is reduced. Provide adequate, meaningful stimuli but prevent sensory overload.

• Nocturia and incontinence are more frequent in older adults. Institute a regular toileting schedule for the patient. A recommended frequency is every 3 hours. Give diuretics in the morning. Provide assistance, along with adequate lighting, to patients who need to go to the bathroom at night.

• Memory is sometimes impaired. Patients need to use medication organizers, which can be purchased at any drugstore at a very reasonable cost. Fill these dispensers once a week with the proper medications to be taken at a specific time during the day.

• The family plays a significant role in the care of older adults. There are 65.7 million unpaid caregivers for adults, who are mostly family members (National Alliance for Caregiving, 2011). These family caregivers spend an average of 19 hours per week providing care (National Alliance for Caregiving, 2009). Encourage the family to allow the older adult to remain as independent as possible and provide help only for those things that are especially stressful or depleted.

• The high prevalence of chronic conditions in older adults results in the use of a high number of prescription and over-the-counter medications. Coupled with age-related changes in pharmacokinetics, there is a greater risk of serious adverse effects. Medications typically prescribed for older adults include anticholinergics, diuretics, anxiolytic and hypnotic agents, antidepressants, antihypertensives, vasodilators, analgesics, and laxatives, all of which pose risks or interact to increase the risk for falls. Review the patient’s drug profile to ensure that these drugs are used cautiously and assess the patient regularly for any adverse effects that increase fall risk.

image

FIG. 27-6 American Geriatrics Society Clinical Practice Guideline Fall Prevention Algorithm 2010. (From American Geriatrics Society/British Geriatrics Society: Clinical practice guideline for prevention of falls in older persons, 2010, accessed May 25, 2011, from http://www.medcats.com/FALLS/frameset.htm.)

Building Competency in Patient-Centered Care

A 68-year-old male patient experienced a stroke 2 weeks ago. He has weakness and reduced sensation in his right leg and arm. He is returning home from the hospital and will have ongoing rehabilitation. What are this patient’s risks for injury on returning home, and how does the nurse involve the family in the patient’s care?

Answers to questions can be found on the Evolve website.

Educate patients regarding safe driving tips (e.g., driving shorter distances or only in daylight, using side and rearview mirrors carefully, and looking behind them toward their “blind spot” before changing lanes). If hearing is a problem, encourage the patient to keep a window rolled down while driving or reduce the volume of the radio or CD player. Counseling is often necessary to help older patients make the decision of when to stop driving. At that time help locate resources in the community that provide transportation.

Burns and scalds are also more apt to occur with older people because they sometimes forget and leave hot water running or become confused when turning the dials on a stove or other heating appliance. Nursing measures for preventing burns minimize the risk from impaired vision. Hot water faucets and dials are color coded to make it easier for the adult to know which is hot and which is cold. Reducing the temperature of the hot water heater is also very beneficial.

Many older adults love to walk. Reduce pedestrian accidents for older adults and all other age-groups by persuading people to wear reflectors on garments when walking at night; stand on the sidewalk and not in the street when waiting to cross a street; always cross at corners and not in the middle of the block (particularly if the street is a major one); cross with the traffic light and not against it; and look left, right, and left again before entering the street or crosswalk.

Environmental Interventions: Nursing interventions directed at eliminating environmental threats include those associated with a person’s basic needs and general preventive measures.

Basic Needs: Nurses contribute to a safer environment by helping patients meet basic needs related to oxygen, nutrition, and temperature. When oxygen is in use, precautions must be taken to prevent fire. Contact with heat or a spark is required to trigger combustion; therefore certain precautions are necessary, regardless of the setting where oxygen is in use. Post “No Smoking” and “Oxygen in Use” signs in patient rooms. Do not use oxygen around electrical equipment or flammable products. Store oxygen tanks upright in carts or stands to prevent tipping or falling or place the tanks flat on the floor when not in use. Check tubing for kinks that would affect the oxygen flow. Maintain oxygen at the prescribed liter flow and do not change without a health care provider’s order. Additional precautions are indicated for liquid or pressurized oxygen and when traveling with home oxygen. Refer to the oxygen supplier. In the home recommend that the patient be sure to have annual inspections of heating systems, chimneys, and fuel-burning appliances. Carbon monoxide detectors are available at a reasonable cost but are not a replacement for proper use and maintenance of fuel-burning appliances.

Teach basic techniques for food handling and preparation so nutritional needs are met safely:

• Proper refrigeration, storage, and preparation of food decrease the risk of foodborne illness. Store perishable foods in refrigerators to maintain freshness.

• Wash hands before preparing foods.

• Rinse fruits and vegetables thoroughly.

• Pay attention to prevent cross-contamination of one food with another during food preparation, especially with poultry.

• Use a separate cutting board for vegetables, meats, and poultry.

• Adequately cook foods to kill any residual organisms. Refrigerate leftovers promptly. Bacteria grow quickly at room temperature.

• Have family caregivers label the date when leftovers are saved.

General Preventive Measures: Adequate lighting and security measures in and around the home, including the use of night-lights, exterior lighting, and locks on windows and doors, enable patients to reduce the risk of injury from crime. The local police department and community organizations often have safety classes available for residents to learn how to take precautions to minimize the chance of becoming involved in a crime. For example, some useful tips include always parking the car near a bright light or busy public area, carrying a whistle attached to the car keys, keeping car doors locked while driving, and always paying attention while driving to notice if anyone starts to follow the car.

Modifications in the environment easily reduce the risk of falls. To reduce the risk of injury in the home, remove all obstacles from halls and other heavily traveled areas. Necessary objects such as clocks, glasses, or tissues remain on bedside tables within reach of the patient but out of the reach of children. Take care to ensure that end tables are secure and have stable, straight legs. Place nonessential items in drawers to eliminate clutter. If small area rugs are used, secure them with a nonslip pad or skid-resistant adhesive strips. Make sure that carpeting on the stairs is secured with carpet tacks. If patients have a history of falling and live alone, recommend that they wear an electronic safety alert device. When activated by the wearer, this device alerts a monitoring site to call emergency services for assistance.

Accidental home fires typically result from smoking in bed, placing cigarettes in trash cans, grease fires, improper use of candles or space heaters, or electrical fires resulting from faulty wiring or appliances. Teach patients and families how to reduce the risk of electrical injury in the home (Box 27-9) and how to use a home fire extinguisher (Box 27-10). To reduce the risk of fires in the home, instruct patients to quit smoking or smoke outside the home. Have them inspect the condition of cooking equipment and appliances, particularly irons and stoves. For patients with visual deficits, it helps to have dials installed with large numbers or symbols on temperature controls. Make sure that smoke detectors are in strategic positions throughout the home so the alarm will alert the occupants in a home in case of fire. Make sure that all patients, even young children, are familiar with the phrase “stop, drop, and roll,” which describes what to do when a person’s clothing or skin is burning.

Box 27-9   Patient Teaching

Prevention of Electrical Hazards

Objective

• Patient will recognize and eliminate electrical hazards in the home.

Teaching Strategies

• Discuss importance of checking for grounding of electrical appliances and other equipment.

• Provide examples of common hazards: frayed cords, damaged equipment, and overloaded outlets.

• Discuss guidelines to prevent electrical shocks:

• Use extension cords only when necessary and use electrical tape to secure the cord to the floor, preferably against baseboards.

• Do not run wires under carpeting.

• Grasp the plug, not the cord, when unplugging items.

• Keep electrical items away from water.

• Do not operate unfamiliar equipment.

• Disconnect items before cleaning.

Evaluation

• Have patient list electrical hazards existing in the home.

• Review steps the patient will take to eliminate these hazards.

• Check the home after the patient has had an opportunity to eliminate hazards.

Box 27-10   Patient Teaching

Correct Use of a Fire Extinguisher in the Home

Objective

• Patient will use a fire extinguisher in the home correctly.

Teaching Strategies

• Discuss how to choose a correct location for an extinguisher. It is recommended that one be placed on each level of the home, near an exit, in clear view, away from stoves and heating appliances, and above the reach of small children. Keep a fire extinguisher in the kitchen, near the furnace, and in the garage. Make sure that patients read instructions after purchasing the extinguisher and keep them for periodic review.

• Describe the steps to take before using the extinguisher. Attempt to fight the fire only when all occupants have left the home, the fire department has been called, the fire is confined to a small area, there is an exit route readily available, the extinguisher is the right type for the fire (see discussion in text for a description of the types of extinguishers), and the patient knows how to use it.

• Instruct the patient to memorize the mnemonic PASS: Pull the pin to unlock handle, Aim low at the base of the fire, Squeeze the handles, and Sweep the unit from side to side (see Fig. 27-11).

Evaluation

• Patient is able to describe when it is appropriate to use a home fire extinguisher.

• Patient correctly lists the steps to take before attempting to use an extinguisher.

• Patient demonstrates correct use of the extinguisher while reciting the instructions with the mnemonic PASS.

Help parents reduce the risk of accidental poisoning by teaching them to keep hazardous substances such as medications, cleaning fluids, and batteries out of the reach of children. Drug and other substance poisonings in adolescents and adults are commonly related to suicide attempts or drug experimentation. Teach parents that calling a poison control center for information before attempting home remedies will save their child’s life. Guidelines for accepted interventions for accidental poisonings are available to teach a parent or guardian (Box 27-11). Older adults are also at risk for poisoning because diminished eyesight may cause an accidental ingestion of a toxic substance. In addition, the impaired memory of some older adults results in an accidental overdose of prescription medications.

Box 27-11

Intervening in Accidental Poisoning

1. Assess for signs or symptoms of ingestion of harmful substance such as nausea, vomiting, foaming at the mouth, drooling, difficulty breathing, sweating, and lethargy.

2. Terminate exposure to the poison by having the person empty his or her mouth of pills, plant parts, or other material.

3. If poisoning is caused by skin or eye contact, irrigate the skin or eye with copious amounts of cool tap water for 15 to 20 minutes. In the case of an inhalation exposure, safely remove the victim from the potentially dangerous environment.

4. Identify the type and amount of substance ingested to help determine the correct type and amount of antidote needed.

5. If the victim is conscious and alert, call the local poison control center or the national toll-free poison control center number (1-800-222-1222) before attempting any intervention. Poison control centers have information needed to treat poisoned patients or offer referral to treat.

    The administration of ipecac syrup is no longer recommended for routine home treatment of poisoning.

6. If the victim has collapsed or stopped breathing, call 911 for emergency transportation to the hospital. Initiate CPR if indicated until emergency personnel arrive. Ambulance personnel can provide emergency measures if needed. In addition, a parent or guardian is sometimes too upset to drive safely.

7. Position the victim with head turned to side to reduce risk for aspiration.

8. Never induce vomiting if the victim has ingested the following poisonous substances: lye, household cleaners, hair care products, grease or petroleum products, furniture polish, paint thinner, or kerosene.

9. Never induce vomiting in an unconscious or convulsing victim because vomiting increases risk for aspiration.

CPR, Cardiopulmonary resuscitation.

Modified from Hockenberry MJ, Wilson D: Wong’s essentials of pediatric nursing, ed 8, St Louis, 2009, Mosby; American Academy of Pediatrics, Committee on Injury, Violence and Poison Prevention: Poison treatment in the home, Pediatrics 112 (5):1182, 2003.

Be sure that medications are kept in their original containers and labeled in large print. Recommend the use of medication organizers that are filled once a week by the patient and/or family. Have patients keep poisonous substances out of the bathroom and discard old or unused medications. In the health care setting it is important for you to know how to respond when exposure to a poisonous substance occurs. In addition, adhere to guidelines for intervening in accidental poisoning. Ensure the poison control center phone number is visible near the telephone in homes with young children. In all cases of suspected poisoning, patients need to call this number immediately.

To prevent the transmission of pathogens, nurses teach aseptic practices. Medical asepsis, which includes hand hygiene and environmental cleanliness, reduces the transfer of organisms (see Chapter 28). Patients and family members need to learn thorough hand hygiene (handwashing or use of hand rub) and when to use it (e.g., before and after caring for a family member, before food preparation, before preparing a medication for a family member, after using the bathroom, and after contacting any body fluids). Patients also need to know how to dispose of infected material such as wound dressings and used needles in the home setting. Heavy plastic containers such as hard, colored plastic liquid detergent bottles are excellent for needle disposal. The Environmental Protection Agency (EPA) encourages disposal of used needles by way of community drop-off programs, household hazardous waste facilities, sharps mail-back programs, or home needle destruction devices (Coalition for Safe Community Needle Disposal, 2010). Teach patients “safe sex” practices, including abstinence, correct use of condoms, and engaging in monogamous relationships to reduce the risk for sexually transmitted infections.

Acute Care

Nurses use standard precautions for all patients to protect themselves from contact with blood and other potentially infectious body fluids (see Chapter 28). Additional specific safety measures are applicable to patients in the acute care environment. Nurses are responsible for making a patient’s bedside safe. Explain and demonstrate to patients how to use the call light or intercom system and always place the call device close to the patient at the conclusion of every nurse-patient interaction. Respond quickly to call lights and bed/chair alarms. Keep the environment free from clutter around the bedside. Many health care organizations are implementing hourly rounding to reduce falls (Box 27-12). In addition, nurses sometimes apply color-coded wristbands to patients’ wrists to communicate a patient’s fall risk. In 2008 the American Hospital Association issued an advisory recommending that hospitals standardize wristband colors; red for patient allergies, yellow for fall risk, and purple for do-not-resuscitate preferences. This recommendation came after a near-miss incident in which a nurse working in two different hospitals placed a wrong-colored band on a patient. Many state hospital associations and communities are now standardizing colors to reduce confusion both within and across the health care organizations (American Hospital Association, 2008). The nurse takes measures to help patients avoid falls, injuries from use of restraints and side rails, fires, poisoning, and electrical hazards. Special precautions are necessary to prevent injury in patients susceptible to having seizures. Radiation injuries are also a specific safety concern. Finally be prepared to respond to a disaster emergency, including a bioterrorist attack.

Box 27-12   Evidence-Based Practice

Effects of Nursing Rounds on Patient Safety

PICO Question: In the hospitalized adult patient, will hourly rounding compared with standard practice decrease patient falls and pressure ulcer development?

Evidence Summary

Patient falls and development of pressure ulcers are nurse-sensitive indicators. Nurses have the opportunity to reduce these adverse outcomes based on evidence-based nursing actions. Hospitalized patients often require assistance with basic activities of daily living such as eating, toileting, and mobility. Not meeting patient needs in a timely fashion decreases patient satisfaction and places patients at greater risk for injury (Meade et al., 2006). Current evidence supports a patient-centered approach to nursing care by implementing purposeful hourly rounding (Weisgram and Raymond, 2008; Ford, 2010). Hourly nursing rounds are conducted hourly during the day and evening shift and are completed at least every 2 hours during the night. Every-2-hour rounds entail rounding every 2 hours throughout the entire 24-hour period. Evidence-based nursing rounds influence safety outcomes such as checking patients for the 5 Ps: pain, potty, position, possessions, and plan of care.

Application to Nursing Practice

• Implementation of purposeful, hourly nursing rounds improves outcomes in reducing patient falls (Weisgram and Raymond, 2008; Ford, 2010). However, in one study every-2-hour rounds did not significantly reduce falls (Meade et al., 2006).

• Implementation of hourly nursing rounds also reduces patient development of pressure ulcers (Studer Group, 2007).

• Purposeful rounding includes specific nursing actions such as addressing toileting, turning, and ensuring that possessions are within reach.

• Nurses and NAPs often share rounding responsibilities.

Falls: Most hospitals have fall prevention protocols instituted for patients at risk for falling. For example, a patient receives a fall risk identification bracelet (yellow in color), is given information about fall risks, and receives additional nursing interventions (e.g., hourly rounding, placement on a low safety bed, yellow gown). Include family members in safety discussions. A gait belt provides a secure way to steady or guide patients who need assistance with ambulation when transferring or walking. Use additional safety equipment as needed when moving patients (see Chapter 47). When patients use assistive aids such as canes, crutches, or walkers, it is important to routinely check the condition of rubber tips and the integrity of the aid. Remove excess furniture and equipment and make sure that patients wear rubber-soled shoes or slippers for walking or transferring. Safety bars near toilets (Fig. 27-7), locks on beds and wheelchairs (Fig. 27-8), and call lights are additional safety features found in health care settings. In the health care environment frequent observations of the patient at risk for falls are important to reduce the potential for injury (Meade et al., 2006).

image

FIG. 27-7 Safety bars around toilets and showers.

image

FIG. 27-8 Wheelchair with safety locks and anti-tip bars.

Restraints: Patients who are confused, disoriented, or repeatedly fall or try to remove medical devices (e.g., oxygen equipment, IV lines, or dressings) often require the temporary use of restraints to keep them safe. Restraints are not a solution to a patient problem but rather a temporary means to maintain patient safety. They are either chemical or physical. Chemical restraints are medications such as anxiolytics and sedatives used to manage a patient’s behavior and are not a standard treatment or dosage for the patient’s condition. A physical restraint is any manual method, physical or mechanical device, material, or equipment that immobilizes or reduces the ability of a patient to move his or her arms, legs, body, or head freely (TJC, 2011a). A restraint does not include devices such as orthopedically prescribed devices, surgical dressings or bandages, protective helmets, or other methods that involve physically holding a patient to conduct routine physical examinations or tests, protecting the patient from falling out of bed, or permitting the patient to participate in activities without the risk of physical harm (TJC, 2011a).

The use of restraints is associated with serious complications resulting from immobilization such as pressure ulcers, pneumonia, constipation, and incontinence. In some cases death has resulted because of restricted breathing and circulation. Patients have been strangled while trying to get out of bed while restrained in a jacket or vest restraint. As a result, many health care facilities have eliminated the use of the jacket (vest) restraint (Capezuti et al., 2008). Loss of self-esteem, humiliation, and agitation are also serious concerns. Because of these risks, legislation emphasizes reducing the use of restraints. Regulatory agencies such as TJC and the CMS enforce standards for the safe use of restraint devices. The optimal goal for all patients is a restraint-free environment. Always consider and implement alternatives to restraints first. Individualize your approaches for each patient. Restraint alternatives include more frequent observations, involvement of family during visitation, frequent reorientation, and the introduction of familiar and meaningful stimuli (e.g., knitting or crocheting or looking at family photos) within the environment to reduce behaviors such as wandering that often leads to restraint use (Box 27-13).

Box 27-13

Alternatives to Restraints

• Orient patients and families to environment; explain all procedures and treatments.

• Provide companionship and supervision; use trained sitters; adjust staffing and involve family.

• Offer diversionary activities such as music or something to hold; enlist support and input from family.

• Assign confused or disoriented patients to rooms near nurses’ station and observe them frequently.

• Use calm, simple statements and physical cues as needed.

• Use de-escalation, time-out, and other verbal intervention techniques when managing aggressive behaviors.

• Provide appropriate visual and auditory stimuli (e.g., family pictures, clock, radio).

• Remove cues that promote leaving (e.g., elevators, stairs, or street clothes).

• Promote relaxation techniques and normal sleep patterns.

• Institute exercise and ambulation schedules as allowed by patient’s condition; consult physical therapist for mobility and exercise programs.

• Attend frequently to needs for toileting, food, and liquid.

• Camouflage intravenous lines with clothing, stockinette, or Kling dressing.

• Evaluate all medications patient is receiving and ensure effective pain management.

• Reassess physical status and review laboratory findings.

Modified from The Joint Commission Resources: Strategies for avoiding restraint related errors, 2006, http://www.jcrinc.com; and Geriatric nursing resources for care of older adults: Physical restraints, 2006, http://www.geronurseonline.org/index.

In nursing homes, evidence shows that outcomes related to behavior issues, cognitive performance, falls, walking dependence, activities of daily living, pressure ulcers, and contractures are significantly worse when a restraint is used compared to no restraint (Castle, 2009). An interdisciplinary approach that includes individualized assessments and development of structured treatment plans reduces restraint use.

The use of restraints involves a psychological adjustment for the patient and family. If restraints are necessary, the nurse assists family members and patients by explaining their purpose, expected care while the patient is restrained, precautions taken to avoid injury, and that the restraint is temporary and protective. Informed consent from family members is sometimes required before using restraints (e.g., in long-term care settings).

For legal purposes know agency-specific policy and procedures for appropriate use and monitoring of restraints. The use of a restraint must be clinically justified and a part of the patient’s prescribed medical treatment and plan of care. A physician’s order is required, based on a face-to-face assessment of the patient. The order must be current, state the type and location of restraint, and specify the duration and circumstances under which it will be used. These orders need to be renewed within a specific time frame according to the policy of the agency. In the hospital each original restraint order and renewal is limited to 4 hours for adults, 2 hours for ages 9 through 17, and 1 hour for children under age 9 (CMS, 2009; TJC, 2011a). Orders may be renewed to the time limits for a maximum of 24 consecutive hours. Restraints are not to be ordered prn (as needed). You must conduct ongoing assessment of patients who are restrained. Proper documentation, including the behaviors that necessitated the application of restraints, the procedure used in restraining, the condition of the body part restrained (e.g., circulation to hand), and the evaluation of the patient response, is essential. Restraints must be removed periodically, and the nurse assesses the patient to determine if they continue to be necessary. Skill 27-1 on pp. 388-392 includes guidelines for the proper use and application of restraints. Use of restraints must meet one of the following objectives:

• Reduce the risk of patient injury from falls

• Prevent interruption of therapy such as traction, IV infusions, nasogastric (NG) tube feeding, or Foley catheterization

• Prevent patients who are confused or combative from removing life-support equipment

• Reduce the risk of injury to others by the patient

In keeping with current safety trends, electronic devices are also sometimes used as alternatives to restraints. For example, the Ambularm, worn on the leg, signals when the leg is in a dependent position such as over the side rail or on the floor (Fig. 27-9). You also sometimes place weight-sensitive sensor mats on patients’ mattresses or in the chair. An audible alarm sounds at the bedside when pressure is released off the sensor mat. The alarm often signals at the central nurses’ station so staff is alerted quickly when a patient is up and out of bed. Alarms on doors also alert staff or family members when a patient who is confused, disoriented, or prone to wandering opens a door.

image

FIG. 27-9 Patient wearing an Ambularm device.

A less-restrictive restraint is the Posey bed (Fig. 27-10). It is a soft-sided, self-contained enclosed bed that is much less restrictive than chemical or physical restraints. It allows for freedom of movement and thus reduces the side effects such as pressure ulcers and loss of dignity caused by physical restraints. A vinyl top covers the padded upper frame of the bed, and the nylon-net canopy surrounds the mattress and completely encloses the patient in the bed. Zippers on the four sides of the enclosure provide access to the patient. The Posey bed enclosure works well for patients who are restless and unpredictable, cognitively impaired, and at risk for injury if they were to fall or get out of bed such as patients on anticoagulant therapy at risk for intracranial bleed. The bed is also a safer alternative to side rails.

image

FIG. 27-10 The Posey Bed All Care Model. (Courtesy JT Posey Co, Arcadia, Calif.)

Side Rails: Side rails help to increase a patient’s mobility and/or stability when in bed or moving from bed to chair. They are the most commonly used physical restraint. There are a variety of beds with different side rail designs. Basically the patient needs to have a route to exit a bed safely and maneuver freely within the bed; in this case side rails are not considered a restraint. For example, raising only the top two side rails so the lower part of the bed is open gives the patient room to exit a bed safely. Side rails used to prevent a patient such as one who is sedated from falling out of bed are not considered a restraint. Always check agency policy about the use of side rails. Be sure that a bed is in the lowest position possible when side rails are raised. Always assess the risk of using side rails compared to not using them. Check their condition; bars between the bed rails need to be closely spaced to prevent entrapment, the space between bed rails and mattress and between headboard and mattress is filled to prevent patients from falling in between, and latches securing bed rails are stable.

The use of side rails alone for a patient who is disoriented usually causes more confusion and further injury. A patient who is determined to get out of bed attempts to climb over the side rail or climbs out at the foot of the bed. Either attempt usually results in a fall or injury. Nursing interventions to reduce a patient’s confusion first focus on determining and eliminating the cause of the confusion such as a response to a new medication, dehydration, or pain. Frequently nurses mistake a patient’s attempt to explore his or her environment or to self-toilet as confusion. Additional safety measures include the use of a low bed with a nonskid mat placed alongside the bed on the floor. A low bed reduces the distance between the bed and floor, facilitating a roll rather than a fall from the bed.

Fires: Although smoking is usually not allowed in hospital settings, smoking-related fires continue to pose a significant risk because of unauthorized smoking in the bed or bathroom. Institutional fires typically result from an electrical or anesthetic-related fire. The best intervention is to prevent fires. Nursing measures include complying with the smoking policies of the agency and keeping combustible materials away from heat sources. Box 27-14 discusses additional fire intervention guidelines for nurses in health care agencies. Regardless of where a fire occurs, it is important to have an evacuation plan in place. Know where fire extinguishers and gas shut-off valves are located and how to activate a fire alarm.

Box 27-14   Fire Intervention Guidelines for Nurses Working in Health Care Agencies

• Keep the phone number for reporting fires visible on the telephone at all times.

• Know the fire drill and evacuation plan of the agency.

• Know the location of all fire alarms, exits, extinguishers, and oxygen shut-off.

• Use the mnemonic RACE to set priorities in case of fire:

R—Rescue and remove all patients in immediate danger.

A—Activate the alarm. Always do this before attempting to extinguish even a minor fire.

C—Confine the fire by closing doors and windows and turning off oxygen and electrical equipment.

E—Extinguish the fire using an appropriate extinguisher (see Fig. 27-11).

If a fire occurs in a health care agency, protect patients from immediate injury, report the exact location of the fire, contain it, and extinguish it if possible. Some agencies have fire doors that are held open by magnets and close automatically when a fire alarm sounds. It is important to keep equipment away from blocking these doors. All personnel evacuate patients when appropriate. Patients who are close to the fire, regardless of its size, are at risk of injury and need to be moved to another area. If the patient is on life support, you need to maintain his or her respiratory status manually with a bag-valve-mask device (e.g., Ambu-bag) (see Chapter 40) until he or she is moved away from the fire. Direct all ambulatory patients to walk by themselves to a safe area. In some cases they are able to help move patients in wheelchairs. You generally move bedridden patients from the scene of a fire by a stretcher, their bed, or a wheelchair. If none of these methods is appropriate, they need to be carried from the area. If you have to carry a patient, do so correctly (e.g., two-man carry). If you overextend your physical limits for lifting, injuring yourself results in further injury to the patient. If fire department personnel are on the scene, they help evacuate the patients.

After a fire is reported and patients are out of danger, nurses and other personnel take measures to contain or extinguish it such as closing doors and windows, placing wet towels along the base of doors, turning off sources of oxygen and electrical equipment, and using a fire extinguisher. Fire extinguishers are categorized as type A, used for ordinary combustibles (e.g., wood, cloth, paper, and many plastic items); type B, used for flammable liquids (e.g., gasoline, grease, paint, and anesthetic gas); and type C, used for electrical equipment. Fig. 27-11 demonstrates the process of using an extinguisher.

image

FIG. 27-11 Correct use of a fire extinguisher. A, Pull pin. B, Aim at base of fire. C, Squeeze handles and Sweep from side to side to coat area evenly.

Electrical Hazards: Much of the equipment used in health care settings is electrical and must be well maintained. The clinical engineering departments of hospitals inspect biomedical equipment such as hospital beds, infusion pumps, or ventilators regularly. You know that a piece of equipment is safe to use when you see a safety inspection sticker with an expiration date. Decrease the risk for electrical injury and fire by using properly grounded and functional electrical equipment. The ground prong of an electrical outlet carries any stray electrical current back to the ground. Remove equipment that is not in proper working order or that sparks when plugged in for service and notify the appropriate hospital staff.

Seizures: Patients who have experienced some form of neurological injury or metabolic disturbance are at risk for a seizure. A seizure is hyperexcitation and disorderly discharge of neurons in the brain leading to a sudden, violent, involuntary series of muscle contractions that is paroxysmal and episodic, causing loss of consciousness, falling, tonicity (rigidity of muscles), and clonicity (jerking of muscles). A generalized tonic-clonic, or grand mal, seizure lasts approximately 2 minutes (no longer than 5) and is characterized by a cry and loss of consciousness with falling, tonicity, clonicity, and incontinence. During a fall or as a result of muscle jerking, musculoskeletal injuries can occur. Before a convulsive episode a few patients report an aura, which serves as a warning or sense that a seizure is about to occur. An aura is often a bright light, smell, or taste. During the seizure activity the patient often experiences shallow breathing, cyanosis, and loss of bladder and bowel control. A postictal phase follows the seizure, during which the patient has amnesia or confusion and falls into a deep sleep. A person in the community needs to be taken to a medical facility immediately if he or she has repeated seizures; if a single seizure lasts longer than 5 minutes without any sign of slowing down or is unusual in some way; if the person has trouble breathing afterwards or appears to be injured or in pain; or if recovery is different from usual (Epilepsy Foundation, 2010). Prolonged or repeated seizures indicate status epilepticus. This condition is a medical emergency and requires intensive monitoring and treatment. It is important that you observe the patient carefully before, during, and after the seizure so you are able to document the episode accurately. Seizure precautions encompass all nursing interventions to protect the patient from traumatic injury, position for adequate ventilation and drainage of oral secretions, and provide privacy and support following the seizure (see Skill 27-2 on pp. 392-294).

Radiation: Radiation is a health hazard in health care settings where radiation and radioactive materials are used in the diagnosis and treatment of patients. Hospitals have strict guidelines concerning the care of patients who are receiving radiation and radioactive materials. Be familiar with established agency protocols. To reduce your exposure to radiation, limit the time spent near the source, make the distance from the source as great as possible, and use shielding devices such as lead aprons. Staff regularly working near radiation wear devices that track the accumulative exposure to radiation.

Disasters: As a nurse, you need to be prepared to respond and care for a sudden influx of patients during a disaster. TJC (2011b) requires hospitals to have an emergency management plan that addresses identifying possible emergency situations and their probable impact, maintaining adequate amount of supplies, and a formal response plan that includes actions to be taken by staff and steps to restore essential services and resume normal operations following the emergency.

Infection control practices are critical in the event of a biological attack. Therefore you manage all patients with suspected or confirmed bioterrorism-related illnesses using standard precautions (see Chapter 28). For certain diseases such as smallpox or pneumonic plague, additional precautions such as airborne or contact isolation precautions are necessary. Most infections associated with biological agents are not transmissable from patient to patient. However, limit the transport and movement of patients to movement that is essential for treatment and care. An important aspect of care for patients who have a bioterrorism-related illness is postexposure management.

Evaluation

Through the Patient’s Eyes

Patient-centered care requires a thorough evaluation of the patient’s perspective related to safety and whether his or her expectations have been met. Ask the patient questions such as “Are you satisfied with the changes made to your home? Do you feel safer as a result of the changes? Have you had any falls or injury? Are you still afraid of falling?” Involve the family in your evaluation, especially if they live with the patient and provide assistance in the home.

Patient Outcomes

Evaluation involves monitoring the actual care delivered by the health care team based on the expected outcomes (Fig. 27-12). For each nursing diagnosis measure whether the outcomes of care have been met. If you have met the patient’s goals the diagnosis is resolved, and your nursing interventions were effective and appropriate. If not, you determine whether new safety risks to the patient have developed or whether previous risks remain. For example, if the patient has a recurrent fall, reassess the conditions surrounding that fall and determine whether contributing factors can be removed or managed. The patient and family need to participate to find permanent ways to reduce risks to safety.

image

FIG. 27-12 Critical thinking model for safety evaluation.

When patient outcomes are not met, ask the following questions:

• What factors led to your fall?

• Help me understand what makes you feel unsafe in your environment.

• What questions do you have about your safety?

• Has your health care provider recently changed your medications?

• Do you need help locating community resources to help make your home safer?

• What changes have you recently experienced that you believe contributes to your risk for falling or lack of safety?

Continually assesses the patient’s and family’s need for additional support services such as home care, physical therapy, counseling, and further teaching. A safe environment is essential to promoting, maintaining, and restoring health. Overall your expected outcomes include a safe physical environment and a patient whose expectations have been met, who is knowledgeable about safety factors and precautions, and who is free of injury.

Safety Guidelines for Nursing Skills

Ensuring patient safety is an essential role of the professional nurse. To ensure patient safety, communicate clearly with members of the health care team, assess and incorporate the patient’s priorities of care and preferences, and use the best evidence when making decisions about your patient’s care. When performing the skills in this chapter, remember the following points to ensure safe, individualized patient care:

• Always try restraint alternatives before using a restraint. Involve familly in your approach.

• Protect patients from injury. Follow assessment guidelines while patients are restrained to avoid injury from inappropriate placement. Position and monitor a patient having a seizure to reduce risk of aspiration and physical injury.

• Protect patients from falling by implementing fall prevention protocols and providing patient and family education about fall prevention.

Skill 27-1 Applying restraints image

image

image

image

image

image

image

image

Unexpected Outcomes and Related Interventions:

1. Patient experiences impaired skin integrity.

• Reassess need for continued use of restraint and if you can use alternative measures. If restraint is necessary to protect patient or others from injury, ensure that you applied restraint correctly and provided adequate padding.

• Check skin under restraint for abrasions and remove restraints more frequently.

• Institute appropriate skin/wound care (see Chapter 48).

• Change wet or soiled restraints to prevent skin maceration.

2. Patient has altered neurovascular status of an extremity such as cyanosis, pallor, and coldness of skin or complains of tingling, pain, or numbness.

• Remove restraint immediately and notify health care provider.

3. Patient releases restraint and suffers a fall or other traumatic injury.

• Attend to patient’s immediate physical needs, inform health care provider of fall or injury, and reassess type of restraint and its correct application.

Recording and Reporting:

• Record patient’s behavior before restraints were applied.

• Record restraint alternatives attempted and patient’s response.

• Record patient’s level of orientation and patient’s or family member’s understanding of purpose of restraint and consent (when required).

• Record reason for restraint, type of restraint used, time of starting and ending restraints, times restraint was released, and routine observations (e.g., skin color, pulses, sensation, vital signs, behavior) in nurses’ notes and flow sheets.

Home Care Considerations:

• A physical restraint is a device that requires a physician’s order. Do not send a patient home with intent of restraining unless device is necessary to protect patient from injury. If patient’s family wishes to use restraint at home, a physician’s order is required, and you need to give clear instructions regarding proper application, care needed while in restraints, and complications for which to look. Carefully assess the family for competency and understanding of intent for using restraint.

Skill 27-2 Seizure Precautions image

image

image

image

image

image

Unexpected Outcomes and Related Interventions:

1. Patient suffers traumatic injury.

• Continue to protect patient from further injury.

• Notify the health care provider immediately.

• Ensure environment is free of safety hazards.

2. Seizure lasts more than 5 minutes or patient has repeated seizures over 30 minutes, indicating status epilepticus.

• Establish or maintain patient’s airway and administer oxygen.

• Notify health care provider immediately.

• Be prepared to call rapid response team or code blue.

3. Patient verbalizes feelings of embarrassment and humiliation.

• Offer support and allow patient to verbalize feelings.

• Encourage patient and family to participate in decision making and planning of care.

Recording and Reporting:

• Record thoroughly in nurses’ notes your observations before, during, and after seizure. Provide detailed description of type of seizure activity and sequence of events (e.g., presence of aura [if any], level of consciousness, posture, color, movement of extremities, incontinence, and patient’s status immediately following seizure).

• Report to primary health care provider immediately as seizure begins. Status epilepticus is an emergency situation requiring immediate medical therapy.

Home Care Considerations:

• Instruct family members in steps to take when patient experiences a seizure.

• Assess patient’s home for environmental hazards in light of seizure condition.

• Until seizure condition is well controlled (usually for at least 1 year), make sure patient does not take a tub bath or engage in activities such as swimming unless knowledgeable family member is present. Driving is restricted until permitted by state regulations.

• Refer patient to the Epilepsy Foundation or a similar community resource for support groups.

Key Points

• In the community a safe environment means that basic needs are achievable, physical hazards are reduced, transmission of pathogens and parasites is reduced, pollution is controlled, and sanitation is maintained.

• A safe health care environment is one that reduces the risk of injury, including minimizing falls, patient-inherent accidents, procedure-inherent accidents, and equipment-related accidents.

• Reduction of physical hazards in the environment includes providing adequate lighting, decreasing clutter, and securing the home.

• Reduce the transmission of pathogens through medical and surgical asepsis, immunization, adequate food sanitation, insect and rodent control, and appropriate disposal of human waste.

• Every developmental age involves specific safety risks.

• Children younger than 5 years of age are at greatest risk for home accidents that result in severe injury and death.

• The school-age child is at risk for injury at home, at school, and while traveling to and from school.

• Adolescents are at risk for injury from automobile accidents, suicide, and substance abuse.

• Threats to an adult’s safety are frequently associated with lifestyle habits.

• Risks for injury for older patients are directly related to the physiological changes of the aging process.

• Nursing interventions for promoting safety are individualized for patients’ developmental stage, lifestyle, and environment.

• Continually evaluate the patient’s safety risk and update the nursing care plan appropriately.

• Use physical restraints only as a last resort, when patients’ behavior places them or others at risk for injury.

Clinical Application Questions

Preparing for Clinical Practice

Ms. Cohen is hospitalized for repair of a fractured hip after a fall at home. Ms. Cohen requires intravenous (IV) antibiotics after surgery. Shortly after the first dose, she became restless and started picking at her IV line and frequently attempting to get out of bed. Several restraint alternatives were attempted but, because of Ms. Cohen’s restlessness, she was successful at pulling out her IV line and getting out of bed. It becomes necessary to restrain Ms. Cohen.

1. You know that a health care provider’s order is required for the restraint. What are essential components of the restraint order?

2. What assessments do you need to perform on Ms. Cohen while she is restrained?

3. The physician orders a belt restraint. Your assessment of Ms. Cohen the next day reveals that during the day she is alert and pleasantly confused but not attempting to get out of bed. Do you continue use of the restraint? Explain.

image Answers to Clinical Application Questions can be found on the Evolve website.

Review Questions

Are You Ready to Test Your Nursing Knowledge?

1. The nurse’s first action after discovering an electrical fire in a patient’s room is to:

    1. Activate the fire alarm.

    2. Confine the fire by closing all doors and windows.

    3. Remove all patients in immediate danger.

    4. Extinguish the fire by using the nearest fire extinguisher.

2. A parent calls the pediatrician’s office frantic about the bottle of cleaner that her 2-year-old son drank. Which of the following is the most important instruction the nurse gives to this parent?

    1. Give the child milk.

    2. Give the child syrup of ipecac.

    3. Call the poison control center.

    4. Take the child to the emergency department.

3. The nursing assessment on a 78-year-old woman reveals shuffling gait, decreased balance, and instability. On the basis of the patient’s data, which one of the following nursing diagnoses indicates an understanding of the assessment findings?

    1. Activity intolerance

    2. Impaired bed mobility

    3. Acute pain

    4. Risk for falls

4. A couple is with their adolescent daughter for a school physical and state they are worried about all the safety risks affecting this age. What is the greatest risk for injury for an adolescent?

    1. Home accidents

    2. Physiological changes of aging

    3. Poisoning and child abduction

    4. Automobile accidents, suicide, and substance abuse

5. The nurse found a 68-year-old female patient wandering in the hall. The patient says she is looking for the bathroom. Which interventions are appropriate to ensure the safety of the patient? (Select all that apply.)

    1. Insert a urinary catheter.

    2. Leave a night light on in the bathroom.

    3. Ask the physician to order a restraint.

    4. Keep the bed in low position with upper and lower side rails up.

    5. Assign a staff member to stay with the patient.

    6. Provide scheduled toileting during the night shift.

    7. Keep the pathway from the bed to the bathroom clear.

6. The family of a patient who is confused and ambulatory insists that all four side rails be up when the patient is alone. What is the best action to take in this situation? (Select all that apply.)

    1. Contact the nursing supervisor.

    2. Restrict the family’s visiting privileges.

    3. Ask the family to stay with the patient if possible.

    4. Inform the family of the risks associated with side-rail use.

    5. Thank the family for being conscientious and put the four rails up.

    6. Discuss alternatives with the family that are appropriate for this patient.

7. A physician writes an order to apply a wrist restraint to a patient who has been pulling out a surgical wound drain. Place the following steps for applying the restraint in the correct order.

   ___ 1. Explain what you plan to do.

   ___ 2. Wrap a limb restraint around wrist or ankle with soft part toward skin and secure.

   ___ 3. Determine that restraint alternatives fail to ensure patient’s safety.

   ___ 4. Identify the patient using proper identifier.

   ___ 5. Pad the patient’s wrist.

8. A child in the hospital starts to have a grand mal seizure while playing in the playroom. What is your most important nursing intervention during this situation?

    1. Begin cardiopulmonary respiration.

    2. Restrain the child to prevent injury.

    3. Place a tongue blade over the tongue to prevent aspiration.

    4. Clear the area around the child to protect the child from injury.

9. A 62-year-old woman is being discharged home with her husband after surgery for a hip fracture from a fall at home. When providing discharge teaching about home safety to this patient and her husband, the nurse knows that:

    1. A safe environment promotes patient activity.

    2. Assessment focuses on environmental factors only.

    3. Teaching home safety is difficult to do in the hospital setting.

    4. Most accidents in the older adult are caused by lifestyle factors.

    10. A fragile, 87-year-old nursing home resident is admitted to the hospital with dehydration and increased confusion. The patient has upper limb restraints to prevent her from pulling out her nasogastric tube. What instructions does the nurse give to nursing assistive personnel (NAP)?

    11. The nursing assessment of an 80-year-old patient who demonstrates some confusion but no anxiety reveals that the patient is a fall risk because she continues to get out of bed without help despite frequent reminders. The initial nursing intervention to prevent falls for this patient is to:

    1. Place a bed alarm device on the bed.

    2. Place the patient in a belt restraint.

    3. Provide one-on-one observation of the patient.

    4. Apply wrist restraints.

    12. To ensure the safe use of oxygen in the home by a patient, which of the following teaching points does the nurse include? (Select all that apply.)

    1. Smoking is prohibited around oxygen.

    2. Demonstrate how to adjust the oxygen flow rate based on patient symptoms.

    3. Do not use electrical equipment around oxygen.

    4. Special precautions may be required when traveling with oxygen

    13. How does the nurse support a culture of safety? (Select all that apply.)

    1. Completing incident reports when appropriate

    2. Completing incident reports for a near miss

    3. Communicating product concerns to an immediate supervisor

    4. Identifying the person responsible for an incident

    14. You are admitting Mr. Jones, a 64-year-old patient who had a right hemisphere stroke and a recent fall. The wife stated that he has a history of high blood pressure, which is controlled by an antihypertensive and a diuretic. Currently he exhibits left-sided neglect and problems with spatial and perceptual abilities and is impulsive. He has moderate left-sided weakness that requires the assistance of two and the use of a gait belt to transfer to a chair. He currently has an intravenous (IV) line and a urinary catheter in place. What factors increase his fall risk at this time? (Select all that apply.)

    1. Smokes a pack a day

    2. Used a cane to walk at home

    3. Takes antihypertensive and diuretics

    4. History of recent fall

    5. Neglect, spatial and perceptual abilities, impulsive

    6. Requires assistance with activity, unsteady gait

    7. IV line, urinary catheter

    15. At 3 am the emergency department nurse hears that a tornado hit the east side of town. What action does the nurse take first?

    1. Prepare for an influx of patients

    2. Contract the American Red Cross

    3. Determine how to restore essential services

    4. Evacuate patients per the disaster plan

Answers: 1. 3; 2. 3; 3. 4; 4. 4; 5. 2, 6, 7; 6. 3, 4, 6; 7. 3, 4, 1, 5, 2; 8. 4; 9. 1; 10. See Evolve; 11. 1; 12. 1, 3, 4; 13. 1, 2, 3; 14. 3, 4, 5, 6, 7; 15. 1.

References

Agency for Healthcare Research and Quality. Navigating the health care system: Where medical errors occur and how to avoid them, Rockville, Md. http://www.ahrq.gov/video/healthcolumns/errors/errors.htm, May 2010. [Accessed August 20, 2011].

Agency for Toxic Substances and Disease Registry, Lead: toxFAQs, 2010. accessed from http://www.atsdr.cdc.gov/toxfaqs/tf.asp?id=93&tid=22 [Accessed August 20, 2011].

American Academy of Pediatrics. Task force on sudden infant death syndrome. Pediatrics. 2005;116(5):1245.

American Academy of Pediatrics, Car safety seats: information for families for 2011. Healthy Children 2011. http://www.aap.org/healthtopics/carseatsafety.cfm

American Geriatric Society, Clinical practice guideline falls prevention in older persons, 2009. accessed from http://www.medcats.com/FALLS/frameset.htm [Accessed August 20, 2011].

American Hospital Association, Quality advisory: implementing standardized colors for patient alert wristbands 2008. http://www.aha.org/advocacy-issues/tools-resources/advisory/2008/080904-quality-adv.pdf [Accessed October 4, 2011].

American Medical Association, Bioterrorism—frequently asked questions 2010. http://www.ama-assn.org/ama1/pub/upload/mm/415/bioterrorism_faqs.pdf [Accessed August 20, 2011].

Capezuti, E, et al. Least restrictive or least understood? Waist restraints, provider practices, and risk of harm. J Aging Soc Policy. 2008;20(3):305.

Centers for Disease Control and Prevention (CDC), Food safety, 2009. accessed from http://www.cdc.gov/foodsafety/ [Accessed August 20, 2011].

Centers for Disease Control and Prevention (CDC), Percentage distribution of injuries by place of occurrence, among males and females—National health interview survey, United States, 2004-2007. (Morbidity and Mortality Weekly Report). Atlanta, Ga: Office of Surveillance, Epidemiology and Laboratory Services, Centers for Disease Control and Prevention, United States, Department of Health and Human Services; 2010.

Centers for Disease Control and Prevention (CDC), Injury prevention and control: motor vehicle safety 2010. http://www.cdc.gov/Motorvehiclesafety/teen_drivers/teendrivers_factsheet.html [Accessed April 23, 2011.].

Centers for Disease Control and Prevention (CDC), Poison prevention, 2010. accessed from http://www.cdc.gov/Features/PoisonPrevention [Accessed August 20, 2011].

Centers for Medicare and Medicaid Services (CMS), Revisions to Medicare conditions of participation. 482.13. Bethesda, Md: US Department of Health and Human Services; 2007.

Centers for Medicare and Medicaid Services (CMS), State Operations Manual, Appendix A—Survey protocol, regulations, and interpretive guidelines for hospitals, 2009. accessed from http://www.cms.gov/manuals/downloads/som107ap_a_hospitals.pdf [Accessed August 20, 2011].

Coalition for Safe Community Needle Disposal, Types of sharps disposal programs, 2010. accessed from http://www.safeneedledisposal.org/index.cfm?load=page&page=43 [Accessed October 4, 2011].

Department of Health and Human Services, Office of Inspector General. Adverse events in hospitals: overview of key issues, OEI-06-07-00470. Washington DC: DHHS; 2008.

Dire, DJ, CBRNE—Biological warfare agents, 2008. accessed from http://emedicine.medscape.com/article/829613-overview [Accessed October 4, 2011].

Edelman, CL, Mandle, CL. Health promotion throughout the life span, ed 7. St Louis: Mosby; 2010.

Epilepsy Foundation. First aid for seizures. http://www.epilepsyfoundation.org/aboutepilepsy/firstaid/index.cfm, 2010. [accessed from Accessed August 20, 2011].

Federal Emergency Management Agency (FEMA), About FEMA, 2010. accessed from http://www.fema.gov/about/index.shtm [Accessed August 20, 2011].

Food and Drug Administration (FDA), Reporting serious problems to the FDA: how to report, 2009. accessed from http://www.fda.gov/MedicalDevices/Safety/ReportaProblem/default.htm [Accessed August 20, 2011].

Hockenberry, MJ, Wilson, D. Wong’s essentials of pediatric nursing, ed 8. St Louis: Mosby; 2009.

AHRQ Publication No. 08-0043. Hughes RG, ed. Patient safety and quality: an evidenced-based handbook for nurses. Rockville, Md: Agency for Healthcare Research and Quality, 2008.

Institute of Medicine Committee on Quality of Health Care in America. To err is human: building a safer health system. Washington, DC: National Academies Press; 2000.

Insurance Institute for Highway Safety (2008), Fatality facts 2008 older people, 2008. accessed from http://www.iihs.org/research/fatality_facts_2008/olderpeople.html [Accessed August 20, 2011].

Meiner, S. Gerontologic nursing, ed 4. St Louis: Mosby; 2011.

National Alliance for Caregiving, Caring in the US: a focused look at those caring for someone age 50 or older, 2009. accessed from http.//www.caregiving.org/data/FINALRegularExSum50plus.pdf [Accessed October 4, 2011].

National Alliance for Caregiving, Research, 2011. accessed April 22, 2011 from http://www.caregiving.org/research

National Center for Injury Prevention and Control, 10 leading causes of death, United States 1999-2007, 2010. accessed from http://webappa.cdc.gov/sasweb/ncipc/leadcaus10.html [Accessed August 20, 2011].

National Center for Injury Prevention and Control, 1999-2007, United States unintentional injuries ages 65-85+, all races, both sexes, 2010. accessed from http://webappa.cdc.gov/sasweb/ncipc/leadcaus10.html [Accessed October 4, 2011].

National Fire Protection Association, Fires and burns involving home medical oxygen. Quincy, Mass: NFPA; 2008. http://www.nfpa.org/assets/files/PDF/OS.Oxygen.pdf

National Fire Protection Association, Symptoms of carbon monoxide poisoning, 2010. accessed from http://www.nfpa.org/itemDetail.asp?categoryID=1733&URL=Safety%20information?For%20consumers/Fire%20&%20safety%20equipment/Carbon%20monoxide/Symptoms%20of%20CO%20poisoning [Accessed August 20, 2011].

National Fire Protection Association. The U.S. Fire Problem. http://www.nfpa.org/categoryList.asp?categoryID=953&URL=Research%20&%20Reports/Fire%20statistics/The%20U.S.%20fire%20problem&cookie%5Ftest=1, 2010. [Accessed October 4, 2011].

National Quality Forum (NQF): National Quality Forum safe practices for better healthcare-2010 update, Washington DC, 2010, http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_-_2010_Update.aspx. Accessed May 30, 2011

National Quality Forum (NQF): Mission and vision, Washington DC, 2011a, http://www.qualityforum.org/About_NQF/Mission_and_Vision.aspx. Accessed April 12, 2011

National Quality Forum (NQF): National voluntary consensus standards for public reporting of patient safety events, Washington DC, 2011b, http://www.qualityforum.org/Publications/2011/02/National_Voluntary_Consensus_Standards_for_Public_Reporting_of_Patient_Safety_Event_Information.aspx. Accessed May 30, 2011

Occupational Safety and Health Administration (OSHA), Hazardous communication 1996. www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=10099 [Accessed August 20, 2011].

Pynoos, J, et al. Environmental assessment and modification as fall prevention strategies for older adults. Clin Geriatr Med. 2010;26(4):633.

Quality and Safety Education for Nurses (QSEN), University of North Carolina at Chapel Hill, Chapel Hill, NC 2011. http://www.qsen.org/ [accessed April 23, 2011.].

Studer Group. Hourly rounding: Supplement, The Studer Group, Gulf Breeze, FL. http://www.mc.vanderbilt.edu/root/pdfs/nursing/hourly_rounding_supplement-studer_group.pdf, 2007. [Accessed January 28, 2012].

Taylor-Adams, S, et al. Safety skills for clinicians: an essential component of patient safety. J Patient Safety. 2009;4(3):141.

The Joint Commission (TJC). Comprehensive accreditation manual for hospitals. Chicago: TJC; 2011.

The Joint Commission, 2011 National Patient Safety Goals (NPSGs). TJC; 2011. Available at http://www.jointcommission.org/standards_information/npsgs.aspx

Research References

Banez, C, et al. Development, implementation and evaluation of an interprofessional falls prevention program for older adults. J Am Geriatr Soc. 2008;56(8):1549.

Castle, NG. The health consequences of using physical restraints in nursing homes. Med Care. 2009;47(11):1164.

Costello, E, Edelstein, JE. Update on falls prevention for community-dwelling older adults: review of single and multifactorial intervention programs. J Rehabil Res Dev. 2008;45(8):1135.

Deandrea, S, et al. Risk factors for falls in community dwelling older people: a systematic review and meta-analysis. Epidemiology. 2010;21(5):658.

Dykes, PC, et al. Why do patients in acute care hospitals fall? Can falls be prevented? J Nurs Admin. 2009;39(6):299.

Ford, BM. Hourly rounding: a strategy to improve patient satisfaction scores. Medsurg Nurs. 2010;19(3):188.

Gillespie LD, et al: Interventions for preventing falls in older people living in the community, Cochrane Database Systematic Reviews, CD007146, vol 15, no 2, 2009.

Meade, CM, et al. Effects of nursing rounds on patients’ call light use, satisfaction and safety. Am J Nurs. 2006;106(9):58.

Trinkoff, A, et al. How long and how much are nurses working? Am J Nurs. 2006;106(4):60.

Weisgram, B, Raymond, S. Using evidence-based nursing rounds to improve patient outcomes. Medsurg Nurs. 2008;17(6):429.

Zijlstra, GA, et al. Prevalence and correlates of fear of falling, and associated avoidance of a population of community-living older people. Age Ageing. 2007;36(3):304.